Diamond Moses
ESC Central
Birmingham
1
Certification
10
years of professional experience
Dedicated healthcare professional with strong expertise in patient care and monitoring vital signs. Skilled in collaborating with healthcare teams to address patient needs and ensure safety. Committed to maintaining clinical protocols and delivering quality care to enhance patient experiences.
Work History
Customer Support Specialist
1 Year 7 Months- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Coordinated emergency response efforts among law enforcement, medical services, and fire departments.
- Developed comprehensive knowledge of products to provide accurate support and guidance.
- Monitored multiple communication channels to ensure timely dispatch of emergency units.
Medical Assistant/Receptionist
2 Years 11 Months- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted healthcare providers with patient intake, ensuring accurate information collection.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record (EHR) updates, improving documentation accuracy and accessibility.
- Trained new staff on office procedures, fostering a cohesive team environment.
- Streamlined front desk processes, reducing patient wait times and enhancing satisfaction.
Patient Care Technician
2 Years- Applied medical terminology and equipment knowledge to enhance healthcare team’s delivery of quality care.
- Conducted EKGs, phlebotomy, and other laboratory tests following physician or RN instructions.
- Coordinated multiple tasks while ensuring meticulous attention to detail.
- Delivered direct patient care and collaborated with healthcare team members to optimize patient support.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Certified Nursing Assistant
1 Year 5 Months- Provided timely medications to ensure patient compliance with treatment plans. as directed by registered nurse or physician.
- Assisted patients with activities of daily living, including bathing, grooming, and dressing, to promote comfort and independence.
- Engaged in educational sessions to improve competencies in patient care. related to nursing assistant skills development.
- Monitored patients for changes in physical or mental condition, promptly reporting findings to healthcare team to facilitate timely interventions.
Shift Manager
2 Years 1 Month- Inspected work areas to maintain cleanliness and organization standards, ensuring a welcoming environment.
- Resolved escalated customer service issues promptly, enhancing customer satisfaction.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees in customer service, product knowledge, and cash handling techniques, contributing to team readiness.
Education
High School Diploma
Skills
Customer service training
Conflict resolution
Active listening
Product knowledge
Client communication
Emergency response coordination
Technical troubleshooting
Process improvement
Phlebotomy techniques
Regulatory knowledge
Support documentation
Certification
- Medical Assistant Cert, Fortis Institute - Graduated 2022
- Certified Nursing Assistant, Dannon Project - Graduated 2021
- Patient Care Tech, Dannon Project - Graduated 2021
Timeline
Customer Support Specialist
ESC Central
01.2025 - CurrentRead More
Medical Assistant/Receptionist
Rescare Homecare
02.2022 - 01.2025Read More
Patient Care Technician
UAB Medicine
02.2020 - 02.2022Read More
Certified Nursing Assistant
ResCare
09.2018 - 02.2020Read More
Shift Manager
McDonald's
08.2016 - 09.2018Read More
Wenonah High School
High School Diploma
Read More