Diamond Pace-Greene
Lawrenceville,GA
Summary
Results driven healthcare professional known for strong communication and workflow efficiency. Expertise in managing clinic operations, training staff, and implementing best practices to enhance patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant Instructor
Georgia School of Phlebotomy
Atlanta, GA
11.2024 - Current
- Developed and delivered engaging medical assistant curriculum.
- Instructed students in clinical skills and patient care techniques.
- Evaluated student performance through practical assessments and feedback.
- Facilitated hands-on training sessions in real-world medical environments.
- Mentored aspiring medical assistants in professional development and ethics.
- Implemented best practices for classroom management and student engagement.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Supervised externships with local healthcare facilities to provide real world experience for medical assistant students.
Assistant Practice Manager
Piedmont Urgent Care
Atlanta, Georgia
07.2022 - Current
- Coordinated daily operations to ensure efficient patient flow and service delivery.
- Managed scheduling for staff, optimizing coverage during peak hours.
- Assisted in training new team members on clinic procedures and protocols.
- Oversaw inventory management, ensuring adequate supplies for patient care.
- Implemented patient feedback systems, resulting in improved service quality and satisfaction.
- Facilitated communication between clinical staff and administrative teams for streamlined operations.
- Developed standard operating procedures, streamlining workflow efficiency in the clinic.
- Supported financial management tasks, ensuring accurate budgeting and expense tracking for the practice.
- Developed strategies to improve workflow processes within the practice.
- Responded promptly to inquiries from patients regarding their accounts or appointments status.
Medical Assistant/Senior Team Leader
Piedmont Urgent Care
Atlanta, GA
02.2019 - 07.2022
- Facilitated patient check-in and registration processes to enhance patient flow.
- Prepared examination rooms for patient visits and procedures.
- Collected patient medical histories and documented vital signs accurately.
- Administered medications and injections following healthcare provider instructions.
- Utilized electronic health record system to update patient information efficiently.
- Maintained cleanliness and organization of examination rooms, ensuring availability of necessary supplies for seamless patient care.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Supported physicians in patient care by accurately taking vital signs and histories, and preparing patients for examinations.
Phlebotomy Team Lead
CSL Plasma Center
Jonesboro, Georgia
05.2017 - 09.2020
- Supervised phlebotomy staff to ensure compliance with safety protocols.
- Trained new team members on blood collection procedures and equipment usage.
- Coordinated daily workflows to optimize donor processing and reduce wait times.
- Conducted quality control checks on blood samples to maintain testing standards.
- Collected and processed plasma samples following strict safety protocols.
- Operated and maintained equipment for plasma collection efficiently.
- Monitored donor health and provided support during the donation process.
- Educated donors on procedures, aftercare, and importance of donation.
Education
Bachelor of Science - Health Administration
Georgia Military College
Milledgeville, GA12-2026
High School Diploma -
Jonesboro High School
Jonesboro, GA05-2011
Skills
- Clinical assessment
- Patient care
- Instructional design
- Patient record management
- Regulatory compliance
- Standard operating procedures
- Healthcare management
- Workflow efficiency
- Financial oversight
- Resource allocation
- Staff training
- New hire training
- Team leadership
- Communication skills
- Records management
Certification
- Certified Clinical Medical Assistant (CCMA)– NHA Credential ID: LJ9X8Y4S5
- Certified Phlebotomy Technician (CPT) – NHA Credential ID: A9P9X9A2
- CPR Certified-American Heart Association
Timeline
Medical Assistant Instructor
Georgia School of Phlebotomy
11.2024 - Current
Assistant Practice Manager
Piedmont Urgent Care
07.2022 - Current
Medical Assistant/Senior Team Leader
Piedmont Urgent Care
02.2019 - 07.2022
Phlebotomy Team Lead
CSL Plasma Center
05.2017 - 09.2020
Bachelor of Science - Health Administration
Georgia Military College
High School Diploma -
Jonesboro High School