Diamond Rodriguez
Catasauqua,PA
Summary
Dynamic customer service representative with a proven track record in relationship building and problem resolution. Recognized for active listening and critical thinking skills, enhancing client satisfaction and loyalty.
Result driven professional with extensive experience in customer service roles. Skilled in developing tailored solutions, streamlining processes, and managing data entry to ensure accurate client records. Committed to fostering long term relationships and delivering exceptional service outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shift4
02.2025 - Current
- Cultivated long-term client relationships through effective communication and personalized service strategies.
- Developed tailored solutions to meet diverse client needs, enhancing customer satisfaction and retention.
- Built strong relationships with clients through consistent communication and proactive issue resolution.
- Achieved rapid issue resolution through keen attention to detail during troubleshooting procedures.
- Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
- Manage data entry and account documentation to ensure merchant records are accurate and up tp date.
BDC Service Representative
Kelly Nissan of Route 33
Easton, PA
08.2019 - 07.2024
- Managed incoming service calls to schedule appointments and address customer inquiries.
- Coordinated follow-ups with customers to ensure satisfaction with service experience.
- Utilized dealership software to track service requests and maintain accurate records.
- Assisted in training new staff on call handling procedures and customer service techniques.
- Collaborated with service department to streamline communication between customers and technicians.
- Resolved customer complaints efficiently, fostering positive relationships and driving repeat business.
Service Advisor
Kelly Nissan of Route 33
Easton, PA
08.2019 - 07.2024
- Managed customer inquiries and concerns, ensuring high levels of satisfaction.
- Coordinated service appointments, optimizing scheduling efficiency for technicians.
- Provided detailed service recommendations based on vehicle inspections and customer needs.
- Assisted in resolving technical issues related to service processes and software systems.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Microsoft PowerPoint
- Prioritization
Timeline
Customer Service Representative
Shift4
02.2025 - Current
BDC Service Representative
Kelly Nissan of Route 33
08.2019 - 07.2024
Service Advisor
Kelly Nissan of Route 33
08.2019 - 07.2024
High School Diploma -
William Allen High School