Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Rowe-Harris

Germantown,MD

Summary

Dynamic professional with extensive experience in technical support and team coordination. Skilled in system audits and compliance management, contributing to improved security protocols and operational efficiency. Eager to leverage expertise in training development for impactful organizational growth.

Overview

12
12
years of professional experience

Work History

Systems Engineer

CareFirst
Owings Mills, Maryland
10.2013 - 12.2025
  • Provided technical support by troubleshooting hardware and software issues remotely and onsite.
  • Conducted system audits to identify vulnerabilities and strengthen security protocols.
  • Ensured compliance with industry standards and engineering best practices.
  • Collaborated with cross-functional teams to define technical requirements.

Core Coordinator

UnitedHealth Group
Owings Mills, Maryland
03.2020 - 10.2023
  • Developed training materials for new staff onboarding procedures.
  • Managed scheduling of resources to optimize workflow efficiency.
  • Supported budget tracking and expense reporting for department projects.
  • Organized events and workshops to enhance team collaboration and morale.
  • Supervised day-to-day activities of the core team, ensuring tasks were completed in a timely manner.

Administrative Assistant

Amorim
Baltimore, Maryland
05.2015 - 03.2020
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained office supplies inventory and ordered materials as needed.
  • Collaborated with colleagues to improve administrative processes and workflows.

Education

Associate of Arts - General Studies

Montgomery College
Rockville, MD
05-2014

Skills

  • System troubleshooting
  • Security audits
  • Compliance management
  • Technical documentation
  • System integration
  • Project management

Timeline

Core Coordinator

UnitedHealth Group
03.2020 - 10.2023

Administrative Assistant

Amorim
05.2015 - 03.2020

Systems Engineer

CareFirst
10.2013 - 12.2025

Associate of Arts - General Studies

Montgomery College
Diamond Rowe-Harris