Summary
Overview
Work History
Education
Skills
Organization Memberships
Timeline
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Diamond Russell

St. Petersburg,FL

Summary

Adept to working in professional business environments. Driven to maintain ethical standards while providing top-notch assistance where needed to my supervisors and peers. Seeking a position to enhance my career goals, while using my professional and leadership skills to contribute towards the organization's mission and growth. I am very reliable, have great organizational skills, and can adjust quickly to changes.

Overview

10
10
years of professional experience

Work History

Sales Associate

Gold and Diamond Source
11.2023 - 07.2025
  • Organized cases to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Career and Academic Advisor

St. Petersburg College
09.2022 - 11.2023


  • Provides guidance to students individually or in group settings regarding career decisions, degree plans, and transfer opportunities
  • Analyzes student retention data and takes appropriate action to promote student success including case management of at-risk students
  • Utilizes a wide range of software and computer systems to track and analyze student progression and retention
  • Initiated timely responses to emails, voice-mails and written correspondence

Senior Administrative Service Specialist

St. Petersburg College
10.2019 - 09.2022
  • Ensured smooth, accurate and reliable communication between the Dean and students/ faculty.
  • Supports Dean and staff, with meeting deadlines, managing events, and calendar management.
  • Seamlessly planned, designed & directed the execution of social and private events
  • Manage and monitor personnel and facility budget

Youth Counselor

YMCA- Ridgecrest
05.2015 - 07.2019


  • Lead activities for youth groups to provide positive experiences
  • Utilize diverse interventions and counseling methods to model coping skills.
  • Collaborate with parents’ /guardians and personnel

Office Manager

B- United Tax Office
12.2018 - 04.2019


  • Overseen day to day operations
  • Maintained petty cash, daily accounting and deposits
  • Managed & executed service desk functions. Made sure comments/questions/complaints are managed well
  • Developed efficiency-enhancing workflow/process improvements

Education

Bachelor of Science - Criminology

University of South Florida
St. Petersburg, FL
05-2021

Associates Degree - Psychology

St. petersburg College
St. Petersburg, FL
01.2018

Skills

  • Microsoft Office Programs
  • Verbal skills
  • Problem solving
  • Conflict management
  • Strong leadership skills
  • Exceptional phone etiquette
  • Computer savvy

Organization Memberships

  • PCUYL (Pinellas County Urban Young Lyfe), Outreach program for teenagers helping to introduce adolescents to Christianity and help them grow in their faith. Meet with a mentor weekly to create and execute personal goals, while volunteering at various places within the Largo and Clearwater area.
  • Women on the Way (WOW), Community of women who come together weekly to uplift one another, do workshops, engage in the community.

Timeline

Sales Associate

Gold and Diamond Source
11.2023 - 07.2025

Career and Academic Advisor

St. Petersburg College
09.2022 - 11.2023

Senior Administrative Service Specialist

St. Petersburg College
10.2019 - 09.2022

Office Manager

B- United Tax Office
12.2018 - 04.2019

Youth Counselor

YMCA- Ridgecrest
05.2015 - 07.2019

Associates Degree - Psychology

St. petersburg College

Bachelor of Science - Criminology

University of South Florida

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Diamond Russell