Diamond Scott
Lampasas,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Personable and energetic employee committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Receptionist
Urgent Care
01.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Office Associate R
Arbor House Assisted Living Memory Care
03.2023 - 07.2023
- Responded to inquiries from callers seeking information.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Data Entry
Amazon
10.2022 - 01.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Managed occasional administrative tasks such as data entry or schedule updates as needed.
- Assisted in reducing order processing time with efficient data entry and meticulous recordkeeping.
Customer Service Representative
Amazon
04.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
HEB Grocery Store
05.2019 - 05.2021
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Worked with floor team and managers to meet wide range of customer needs.
Shoe Sales Associate
Shoe Dept. Encore
08.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Science - General Studies
Central Texas College
Killeen, TX05.2026
High School Diploma -
Victoria East High School
Victoria, TX05.2022
Skills
- Time Management
- Organization skills
- Customer and client relations
- Office Administration
Timeline
Receptionist
Urgent Care
01.2024 - Current
Office Associate R
Arbor House Assisted Living Memory Care
03.2023 - 07.2023
Data Entry
Amazon
10.2022 - 01.2023
Customer Service Representative
Amazon
04.2021 - 12.2021
Customer Service Cashier
HEB Grocery Store
05.2019 - 05.2021
Shoe Sales Associate
Shoe Dept. Encore
08.2018 - 03.2019
Associate of Science - General Studies
Central Texas College
High School Diploma -
Victoria East High School
Similar Profiles
Jefrica MitchellJefrica Mitchell
Medical Assistant at Urgent CareMedical Assistant at Urgent Care
Zackaria OmarZackaria Omar
Front Desk Receptionist at Urgent CareFront Desk Receptionist at Urgent Care
Kathy CoronadoKathy Coronado
Medical Assistant at Urgent CareMedical Assistant at Urgent Care