Diamond Scott
Dallas
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Unlimited Taxes
- Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Collaborated with clients to gather required financial information and documentation for accurate tax return preparation
Treasury Service Associate
Federal Reserve Bank of Dallas
08.2019 - 10.2022
- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
- Asks effective questions and gathers information to determine the source of problems and customer needs.
- Submit sensitive banking information to be updated by the system.
Customer Service Representative
Aspira
09.2018 - 06.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
Education
Business Management
Cedar Valley College
Lancaster, TX01.2017
High school diploma - Business Management
Desoto High School
DeSoto, TX01.2014
Skills
- Data entry
- Bookkeeping
- Vendor engagement
- Billing
- Staff hiring
- Banking operations
- Organizational skills
- Microsoft Proficient
- Ability to accurately type 25
- Business operations management
Certification
Driver's License
Timeline
Treasury Service Associate
Federal Reserve Bank of Dallas
08.2019 - 10.2022
Customer Service Representative
Aspira
09.2018 - 06.2019
Office Manager
Unlimited Taxes
- Current
High school diploma - Business Management
Desoto High School
Business Management
Cedar Valley College
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