Diamond Scott
Copperas Cove,TX
Summary
Interested to secure a challenging position in a reputable organization to expand my learnings, knowledge & skills. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
4
4
years of professional experience
Work History
Health Benefits Verification Representative
Continuum Global Solutions
05.2021 - Current
- Focusing on inbound and outbound calls related to prescription refills, order status, and insurance coverage. Other roles include pharmacy technicians, benefits verification representatives, and even some pharmacist positions, often requiring effective communication and data entry skill.
customer service representative remote
CVS Specialty
05.2024 - 07.2025
- Address incoming inquiries from residents related to oriented issues. Maintain a professional demeanor with all customers and providing services with courtesy and patience. Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer. Provide correct information in a prompt, professional and courteous ntioe.. Direct requests to the appropriate department or agency for further
upon knowledge through product training, interactions with
support staff and quality that will enhance daily performance and call handling
Education
Associate of Science - Nursing
Central Texas College
Killeen, TX05-2025
High School Diploma -
Victoria East High School
Victoria, TX05-2020
Skills
- Typing
- Data entry
- Time management
- Order processing
- leadership
- active listening
- Digital literacy
Timeline
customer service representative remote
CVS Specialty
05.2024 - 07.2025
Health Benefits Verification Representative
Continuum Global Solutions
05.2021 - Current
Associate of Science - Nursing
Central Texas College
High School Diploma -
Victoria East High School