Shakieya Roberson
Rocky Mount,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities in the Healthcare Field. I'm hoping to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Verification Representative
Working Solutions
Rocky Mount, NC
02.2023 - Current
- Answered inbound calls, chats, and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information
- Verified basic consumer information
- Transfer calls
Grill Cook
Dairy Queen Grill & Chill
Rocky Mount, NC
05.2020 - 08.2020
- Maintained cleanliness and organization of line workstations
- Operated fryers and grills according to instructions to maintain safety and food quality
- Distributed prepared food to servers
- Assisted in preparation of menu items ranging from burgers to sandwiches
- Monitored kitchen productivity and assessed overall productivity and workflow
- Reviewed quality standards and verified continuous application throughout kitchen environment
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures
- Supported other kitchen team members when needed
- Cooked food to order adhering to company quality standards
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Prepared over 60 menu items during each shift
- Sanitized workstation before and after shift to prevent illness and food contamination
- Set up work stations prior to restaurant opening to improve speed during busy periods
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Office Assistant
Fayetteville State University
Fayetteville, NC
02.2020 - 05.2020
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Documented and routed business correspondence to manage office paperwork
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Maintained business records by updating customer information
- Tracked office stock and maintained inventory in neat and organized fashion
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Archive Assistant
Fayetteville State University
Fayetteville, NC
02.2018 - 05.2018
- Created and maintained retrievable computer archives and databases
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records
- Copied over 100 records and documents to digital format to preserve data and history
- Selected and edited documents for publication and display
- Developed organizational systems for newly digitized content to streamline usage
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Daycare Assistant
Fayetteville State University
Fayetteville, NC
09.2017 - 12.2017
- Managed crafts and other hands-on activities to engage kids and promote development
- Enforced rules to teach good manners and maintain safe environment
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Attended to lunch periods to help children open food packages and monitor activities
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play
- Cared for 15 children ages 3 to 6
- Secured indoor and outdoor premises to protect children
- Read aloud and played alphabet games to encourage early literacy
- Implemented warning and timeout strategies to encourage good behavior
- Tutored and mentored school children to provide additional learning opportunities
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2017
Bachelor of Science -
Fayetteville State University
Fayetteville, NCBachelor of Science - Healthcare Administration
North Carolina Wesleyan College
Rocky Mount, NC05.2023
Skills
- Food handling and sanitation
- Cleaning and organization
- Resourceful
- Hard-working
- Team-orientated
- Microsoft
- Customer service
- Excel
- Communication
- Typing
- Time management
- Data Entry
- Strong problem solver
- Strong interpersonal skills
Accomplishments
- President's Honor List, Fall 2022- North Carolina Wesleyan University
- President's Honor List, Spring 2023- North Carolina Wesleyan University
- Dean's List Honoree Fall, 2017 and 2020- Fayetteville State University
- Bronco Scholarship Recipient- Fayetteville State University
- Phi Eta Sigma National Freshman Honor Society Member, Spring 2018- Fayetteville State University
- Sophomore In-Sync Award Spring, 2018- Fayetteville State University
Certification
- Phlebotomist Training Course Certification, Alison - 2022
- Managing Health and Safety in Healthcare, Alison - 2022
- Fundamentals of Human Resource, Alison - 2022
Timeline
Customer Service Verification Representative
Working Solutions
02.2023 - Current
Grill Cook
Dairy Queen Grill & Chill
05.2020 - 08.2020
Office Assistant
Fayetteville State University
02.2020 - 05.2020
Archive Assistant
Fayetteville State University
02.2018 - 05.2018
Daycare Assistant
Fayetteville State University
09.2017 - 12.2017
High School Diploma -
Rocky Mount High School
Bachelor of Science -
Fayetteville State University
Bachelor of Science - Healthcare Administration
North Carolina Wesleyan College
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