TERESA TABOR
Greenfield,MA
Summary
A highly experienced Independent Contractor with 4 years experience in consulting and customer service. Proven track record of delivering outstanding service to customers to maintain and extend relationships for future business opportunities. Skilled in assessing customer needs and proposing optimal solutions to meet their requirements.
Overview
6
6
years of professional experience
Work History
Customer Service Verification Representative
Working Solutions (Client: Datalot)
09.2019 - Current
- Exhibit high energy and professionalism when dealing with clients
- Generate leads for the insurance industry and establish relationships with potential customers through outbound telephone calls
- Overcome objections using friendly, persuasive strategies.
Senior Resource Coordinator
Working Solutions (Client: A Place For Mom)
06.2022 - Current
- Connect clients to Senior Living Advisors in their geographic area in order to obtain resources for Senior Living and Care Options
- Monitor program performance and outcomes for successful delivery of services by following up with Clients
- Answer inbound calls promptly, courteously and professionally.
Benefits Enrollment Specialist
Working Solutions (Client: Benefeds/Fedpoint)
10.2023 - 03.2024
- Enrolled customers in Health and Dental Benefits during Open Enrollment Season
- Initiate and manage enrollee changes (address, coverage, billing) through incoming calls
- Document customer interactions with confidentiality under HIPAA guidelines.
Program Advisor
Institute Of Reading Development
02.2023 - 09.2023
- Sold high-quality reading programs to families across the country through high-volume in inbound customer calls
- Served as a trusted educational advisor for parents by recommending appropriate reading programs based on discovery calls with customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Technical Support Supervisor
Kelly Services (Client: Apple)
09.2019 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore functionality
- Translated complex technical issues into digestible language for non-technical users
- Researched product and issue resolution to address customer concerns.
Skills
- Customer Service Expert
- Self-Motivated
- Flexible and Adaptable
- Dependable and Responsible
- Professional telephone demeanor
- Good communication skills
- Technical Support
- Creative problem solving
Timeline
Benefits Enrollment Specialist
Working Solutions (Client: Benefeds/Fedpoint)
10.2023 - 03.2024
Program Advisor
Institute Of Reading Development
02.2023 - 09.2023
Senior Resource Coordinator
Working Solutions (Client: A Place For Mom)
06.2022 - Current
Customer Service Verification Representative
Working Solutions (Client: Datalot)
09.2019 - Current
Technical Support Supervisor
Kelly Services (Client: Apple)
09.2019 - 07.2022
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