Diamond Singleton
Los Angeles,CA
Summary
Creative Visual Merchandiser with 10 years of expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
TruGlo Modern Dental
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
Sample Assistant
Nordstrom
11.2021 - 09.2023
- Communicated product value, quality and style to educate and entice potential customers
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Examined products for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate, Merchandiser
Nike
10.2014 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other locations.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Created visual marketing and styled window displays.
- Organized store merchandise racks by size, style and color.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Trained new hires on store standards and expectations for visual presentation and stocking the sales floor
Courier
FedEx Express, Sun Valley
11.2019 - 08.2020
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Tracked delivery information, mileage and fuel use while on shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Built and maintained professional relationships with customers, which boosted business by 25%.
Visual Merchandiser
Victoria Secret
01.2013 - 06.2017
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Education
Associate of Science - Biology
Los Angeles City College
Los Angeles, CA12.2015
High School Diploma -
Fairfax High School
Los Angeles, CA06.2012
Skills
- Excellent Multitasking Capabilities
- Computer Proficiency (MacMicrosoft: Excel,Powerpoint,Word, QuickBooks,etc)
- Brand Image Alignment
- Supply Chain Experience
- Customer Service
- Retail Industry Experience
- Business Development
- Product expertise
- Payment and scheduling
- Customer Satisfaction
- Merchandising plan creation
- Display building
Certification
- Licensed Esthetician - Nov 2021
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Administrative Assistant
TruGlo Modern Dental
07.2023 - Current
Sample Assistant
Nordstrom
11.2021 - 09.2023
Courier
FedEx Express, Sun Valley
11.2019 - 08.2020
Sales Associate, Merchandiser
Nike
10.2014 - 12.2021
Visual Merchandiser
Victoria Secret
01.2013 - 06.2017
Associate of Science - Biology
Los Angeles City College
High School Diploma -
Fairfax High School