Diamond Sledge
Decatur,GA
Summary
Dedicated professional with a proven track record of delivering exceptional customer service and maintaining a positive attitude. Known for reliability, trustworthiness, and adeptness in multitasking. Experienced in inventory management and providing POS support.
Overview
9
9
years of professional experience
Work History
Lead, Retail Brand Ambassador
ATLANTA HAWKS
Atlanta
10.2021 - Current
- Maintain a strong understanding of the brand's products, services, and messaging in order to effectively communicate with customers and management
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Support the retail sales team by providing product knowledge, assisting with sales transactions, and encouraging customers to make purchases
- Ability to meticulously track inventory levels, identify discrepancies, and ensure accuracy in inventory records
- Expert in managing email correspondence with precision and professionalism
- Skilled in promptly responding to inquiries, addressing concerns, and providing necessary information.
Assistant Manager
JIMMY JOHN'S
Atlanta
03.2015 - 04.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory and daily activity management
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Oversaw daily operations of the store, including inventory and supply restocking, cash-handling and assisting customers
- Assisted customers, answered questions and resolved problems for stellar customer service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
TOWERS HIGH SCHOOL
05.2014
Skills
- Netsuite
- Customer Relations
- Organizational skills
- Communication Skills
- Microsoft (Excel,Word)
- Inventory Specialist
- Retail Cloud
- POS Support
Accomplishments
I achieved All Star 2 years in the row with the Atlanta Hawks for being outstanding throughout my department.
Timeline
Lead, Retail Brand Ambassador
ATLANTA HAWKS
10.2021 - Current
Assistant Manager
JIMMY JOHN'S
03.2015 - 04.2020
HIGH SCHOOL DIPLOMA -
TOWERS HIGH SCHOOL