DIAMOND SPEIGHT
Cary,NC
Summary
A dedicated and results-driven professional with a background in the financial services industry since graduating college in 2017. Demonstrated track record of delivering exceptional customer service, maintaining a perfect score of 100% in quality. Skilled in handling a high volume of calls, averaging between 85-90 per day, and providing assistance to clients with financial transactions such as auto loans, credit cards, closing accounts, CD (time accounts) brokerage accounts, wire transfers and more. Well-equipped to contribute to the success of any financial services team.
Overview
7
7
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
Raleigh, NC
08.2017 - Current
- Managed incoming customer inquiries via phone and email in a professional manner
- Resolved customer issues and complaints to ensure a positive experience
- Maintained a high level of accuracy and attention to detail in all interactions with customers while maintaining a 100% quality for several years
- Assisted with training new customer service representatives on company policies and procedures.
- Handle loans and accounts with care and confidentiality.
- Closed accounts, helped with wire transactions and global remittances.
- Assist with checking, savings, CD, and brokerage accounts.
Education
Shaw University - Mass Communications and Journalism, African American Politics
Shaw University
Raleigh, NC05.2017
Skills
- AUDIO PRODUCTION
- DESKTOP PUBLISHING
- MASS MEDIA LAW
- DIGITAL MARKETING PROFESSIONAL
- CUSTOMER SERVICE
- ACTIVE LISTENING
- CONFLICT RESOLUTION
- PROBLEM SOLVING
- TIME MANAGEMENT
- EXCEL
- ADOBE PDF
- SPEED
- ACCURACY
Timeline
Associate Customer Service Representative
Wells Fargo
08.2017 - Current
Shaw University - Mass Communications and Journalism, African American Politics
Shaw University