Diamond Sprister
Eaton Rapids,MI
Summary
Strong leader with a desire to serve the community. Documented strengths in building and maintaining relationships with diverse range of stakeholders in complex, fast-paced settings. Driven to obtain skills being taught, learn new dynamics to create a career and a suitable life.
Overview
6
6
years of professional experience
Work History
Client Service Advocate
Jackson National Life Insurance Company
Lansing, MI
06.2024 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients, fostering trust and loyalty while promoting company values.
- Streamlined communication channels for improved client relations and timely response to requests.
- Monitored account activity, proactively addressing potential issues before they escalated into problems.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
Team Member
McDonald's
Charlotte, MI
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Production Worker
SHYFT
Charlotte, MI
06.2021 - 04.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring completion before shipping out units.
Food Service Worker
Charlotte Public Schools
Charlotte, MI
10.2020 - 06.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Manager
Taco Bell Restaurant
Charlotte, MI
01.2019 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Lansing Community College
Lansing, MISkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Instructions
- Leadership Qualities
- Decision-making capabilities
- Client Relationship Building
- Call center experience
- Account Management
- System Documentation
Timeline
Client Service Advocate
Jackson National Life Insurance Company
06.2024 - Current
Team Member
McDonald's
05.2023 - Current
Production Worker
SHYFT
06.2021 - 04.2022
Food Service Worker
Charlotte Public Schools
10.2020 - 06.2021
Manager
Taco Bell Restaurant
01.2019 - 09.2019
High School Diploma -
Lansing Community College