Stephen Fuller
Grand Rapids
Summary
Client Service Advocate at Jackson National Life, excelling in client relationship building and dealing with difficult phone calls such as complaint handling. Recognized for enhancing client satisfaction through effective communication and first-call resolutions. Skilled in training development and database management,as well fostering a positive and efficient service environment.
Overview
5
5
years of professional experience
Work History
Client Service Advocate
Jackson National Life
06.2022 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues with first call resolutions.
- Educated clients on product features and benefits.
- Delivered personalized assistance by building a friendly, yet professional rapport
- Managed a high volume of inbound calls while maintaining professionalism and efficiency under pressure.
- Participated in regular feedback sessions with management for continuous professional growth.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista
Biggby Coffee
06.2020 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and ensuring a fast paced, pleasant visit during peak hours.
- Trained multiple new employees during the opening of a new location to ensure the new location would be able to function properly.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Memorized regulars orders for a more involved experience.
Education
Leslie Public School
Leslie, MISkills
- Client relationship building
- Exceptional communication
- Complaint handling
- Effective negotiation
- Training development skills
- Call center experience
- Payment processing
- Customer education
- Database management
- System documentation
- Escalation management
- Funds transfers
Timeline
Client Service Advocate
Jackson National Life
06.2022 - Current
Barista
Biggby Coffee
06.2020 - 03.2022
Leslie Public School
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