Diamond Standifer

T-Mobile | Overland Park, KS (Corporate Office)

Sales Specialist | 2023 – Present

• Manage high-volume inbound sales for residential customers, consistently ranking in the top tier for meeting and exceeding monthly net-add and revenue KPIs.

• Execute assertive discovery to identify customer needs, providing tailored recommendations for data plans, home internet, and device protection.

• Customized Solutions: Mastered the art of building personalized account structures that maximize value for the customer while meeting corporate sales objectives.

• Maintained a high level of product knowledge regarding the 5G network, international roaming, and competitive market positioning to effectively close sales.

• Charter Communications (Spectrum) | Overland Park, KSSales Specialist | 01/2022 – 03/2023• Drove revenue growth by identifying customer requirements and delivering relevant product solutions in a fast-paced sales environment.• Successfully utilized engagement techniques to build rapport and close sales without compromising the customer experience.• Consistently met or exceeded production targets by staying updated on promotions and technology demonstrations.(Spectrum) | Overland Park, KSSales Specialist | 01/2022 – 03/2023•

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Used pallet jacks to move items to and from warehouse locations.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Examined packages and goods for damage and notified vendors of replacement needs.