Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Cook

Shelbyville,TN

Summary

Accomplished Server at Legend Steak House and skilled CNA, adept in multitasking and compassionate care. Excelled in enhancing customer satisfaction and patient well-being, leveraging skills in HIPAA compliance and problem-solving. Demonstrated professionalism and ethics, significantly improving service delivery and patient relations without compromising quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Legend Steak House
03.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed orders and sent to kitchen employees for preparation.

Inbound Call Center Representative

National Penn Inc.
06.2018 - 03.2019
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Prioritized customer service requests in order of urgency to promptly resolve critical issues.
  • Followed standard operating procedures when handling customer problems and complaints.

CNA

NHC Healthcare
01.2018 - 06.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Certified Medical Assistant -

TN Professional Training Institute
Murfreesboro
06.2024

GED -

Homeschooling
McMinnville
01.2020

GED -

Warren County High School
Mcminnville, TN
05.2018

Skills

  • Compassionate caregiver
  • Vital Signs
  • Adaptable
  • CPR Certification
  • EKG
  • HIPAA Compliance
  • Phlebotomy
  • Professionalism and Ethics
  • Medical terminology knowledge
  • Patient documentation
  • Trustworthy companion
  • Problem-solving skills

Certification

Certified Medical Assistant

Timeline

Server

Legend Steak House
03.2019 - Current

Inbound Call Center Representative

National Penn Inc.
06.2018 - 03.2019

CNA

NHC Healthcare
01.2018 - 06.2018

Certified Medical Assistant -

TN Professional Training Institute

GED -

Homeschooling

GED -

Warren County High School

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Cassie Cook