Diamond Thrope
Converse,TX
Summary
Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
08.2019 - Current
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Supported development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in fast-paced, high-volume pharmacy setting.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Shift Leader Manager
Walgreens Boots Alliance
01.2018 - 08.2019
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Implemented safety protocols to maintain hazard-free work environment, ensuring employee well-being and compliance with industry standards.
Designated Hitter
Walgreens Boots Alliance
01.2017 - 01.2018
- Enhanced customer experience by providing prompt and efficient service as Designated Hitter.
- Streamlined inventory management for optimal stock availability and reduced waste.
- Assisted in maintaining store cleanliness, resulting in welcoming environment for customers.
- Provided excellent customer service through active listening and problem-solving skills.
- Collaborated with team members to ensure smooth operations during peak hours.
Shift Manager
McDonald's Restaurant
04.2014 - 01.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
Education
Associate of Arts - Culinary Arts
St. Louis Community College
Florissant, MOAssociate of Arts - Deaf Communication Studies: American Sign Language
St. Louis Community College
Forest Park, MOCertification - Cosmetology
Paul Mitchell The School
San Antonio, TX10.2024
High School Diploma -
Riverview Gardens Sr. High School
St Louis, MO05.2015
Skills
- Knowledge of medical terms
- Team Collaboration
- HIPAA
- Drug storage procedures
- Prescription Filling and Labeling
- Medicare and Medicaid process
- Data Entry
- Insurance processing
- Pharmaceutical Calculations
- Knowledge of brand and generic drugs
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Pharmacy-Based Immunization Administration , APhA/WSU - 2021
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
08.2019 - Current
Shift Leader Manager
Walgreens Boots Alliance
01.2018 - 08.2019
Designated Hitter
Walgreens Boots Alliance
01.2017 - 01.2018
Shift Manager
McDonald's Restaurant
04.2014 - 01.2017
Associate of Arts - Culinary Arts
St. Louis Community College
Associate of Arts - Deaf Communication Studies: American Sign Language
St. Louis Community College
Certification - Cosmetology
Paul Mitchell The School
High School Diploma -
Riverview Gardens Sr. High School