DIAMOND WALKER
Fort Worth,TX
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
7
7
years of professional experience
Work History
Customer Onboarding Specialist
Omnicell Inc.
Fort Worth, TX
01.2024 - Current
- Developed processes and procedures to ensure successful customer onboarding.
- Handled client and customer onboarding to answer preliminary questions and concerns, preventing unnecessary support tickets.
- Developed strong relationships with customers by providing personalized assistance and support.
New Client Coordinator
McDonald Law Firm
Fort Worth, TX
03.2023 - 08.2023
- Performed detailed assessment of client needs, resources and barriers to determine best course of action
- Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information
- Maintained a high level of productivity while meeting or exceeding daily call quotas consistently
- Answered inbound calls, text messages, emails, voicemails as well as made outbound calls.
Customer Service Representative
Capital One
Forbes, TEXAS
04.2021 - 06.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Customer Service Representative
Dillard's Inc
Fort Worth, TEXAS
10.2017 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered customers' questions about products, prices and availability
- Input information regarding fraud investigations into detailed reports for submission to clients.
Education
Some College (No Degree) in Public Affairs And Public Policy Analysis -
Texas Southern University
Houston, TXParalegal Studies
Arlington Career Institute
Grand Prairie, TXSkills
- Inbound and Outbound Calling
- Attention to Detail
- Problem Investigation
- Data Entry
- Customer Service
- Rapport Building
- Customer Satisfaction
- Partnership Cultivation
- Business Growth
References
References available upon request
Timeline
Customer Onboarding Specialist
Omnicell Inc.
01.2024 - Current
New Client Coordinator
McDonald Law Firm
03.2023 - 08.2023
Customer Service Representative
Capital One
04.2021 - 06.2022
Customer Service Representative
Dillard's Inc
10.2017 - 04.2021
Some College (No Degree) in Public Affairs And Public Policy Analysis -
Texas Southern University
Paralegal Studies
Arlington Career Institute
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