DIAMOND WALKER
Fort Worth,USA
Summary
Personable and dedicated with extensive experience in the customer service industry. Solid team player with an upbeat and positive attitude and proving skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to companies success. Articulate enthusiastic and results- oriented with demonstrated passion for building relationships cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Existing Store Team Representatives
Omnicell, Inc
Fort Worth, TX
01.2024 - Current
- Boosted overall team performance through regular coaching sessions, constructive feedback, and tailored training programs.
- Fostered an inclusive work environment by supporting diversity initiatives and actively promoting open dialogue among team members from different backgrounds.
- Working hand in hand with clients. Making the process accommodating and fit their best interest.
New Client Coordinator
McDonald Law Firm
Fort Worth, TX
03.2023 - 08.2023
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
- Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
- Maintained a high level of productivity while meeting or exceeding daily call quotas consistently.
- Answered inbound calls, text messages, emails, voicemails as well as made outbound calls.
Customer Service Representative
Capital One
Forbes, TEXAS
04.2021 - 06.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Customer Service Representative
Dillard's Inc
Fort Worth, TEXAS
10.2017 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered customers’ questions about products, prices and availability.
- Input information regarding fraud investigations into detailed reports for submission to clients.
Education
Some College (No Degree) - Public Affairs And Public Policy Analysis
Texas Southern University
Houston, TXCertified Paralegal -
Arlington Career Institute
Arlington, TX06.2025
Skills
- Inbound and Outbound Calling
- Attention to Detail
- Problem Investigation
- Data Entry
- Customer communication
Timeline
Existing Store Team Representatives
Omnicell, Inc
01.2024 - Current
New Client Coordinator
McDonald Law Firm
03.2023 - 08.2023
Customer Service Representative
Capital One
04.2021 - 06.2022
Customer Service Representative
Dillard's Inc
10.2017 - 04.2021
Some College (No Degree) - Public Affairs And Public Policy Analysis
Texas Southern University
Certified Paralegal -
Arlington Career Institute