Diamond Walton
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Ground Transportation Operations Assistant
City of Atlanta
11.2018 - Current
- Conduct audits on shuttle bus drivers to ensure driver follows state laws
- Respond to, investigate, and document all related Ground Transportation incidents
- Discourage solicitation practices primarily from Uber/Lyft drivers
- Monitor all Ground Transportation service contractors and ensure their performance complies with their contractual duties specified in company's agreement
- Report signage deficiencies to maintenance and follow-up to ensure resolution.
Security Officer
Healthcare Shared Services
Atlanta, Georgia
03.2017 - 11.2018
- Monitor passenger flow through screening checkpoints to ensure order and efficiency
- Screen all crewmembers and employees for weapons and contraband
- Patrol work areas to detect any suspicious items
- Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure
- Report suspicious activities to local authorities.
Lead Customer Service Agent
AirServ
Atlanta, Georgia
06.2015 - 01.2017
- Routinely greeted over one thousand passengers and handled processing procedures
- Made regular announcements concerning flight arrivals and departures
- Educated staff on operating procedures and company services
- Worked to address customer service issues and sought positive resolutions
- Prepared daily reports of customer activity.
Administrative Specialist
Global International Tax Service
Forest Park, Georgia
01.2012 - 04.2015
- Managed receptionist area, including greeting visitors and responding to telephone requests for information
- Picked up, sorted daily incoming correspondence, and delivered sorted mail to addressees
- Scheduled appointments, maintain, and updated appointment calendars
- Responded to inquiries concerning policies, procedures, and requirements, resolved routine and complex problems.
Education
Medical Assistant Diploma -
Genesis Career College
Morrow, GA04.2021
High School Diploma -
Forest Park High School
Forest Park, GA05.2015
Skills
- Professionalism in appearance and strong work ethic
- Established good working rapport with clients
- Ability to function in stressful and emergency situations essential
- Personal time management skills
- Policy and Procedure Adherence
- Customer Support
- Attention to Detail
Timeline
Ground Transportation Operations Assistant
City of Atlanta
11.2018 - Current
Security Officer
Healthcare Shared Services
03.2017 - 11.2018
Lead Customer Service Agent
AirServ
06.2015 - 01.2017
Administrative Specialist
Global International Tax Service
01.2012 - 04.2015
Medical Assistant Diploma -
Genesis Career College
High School Diploma -
Forest Park High School
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