Diamond Williams
Atlanta,GA
Summary
Dedicated, experienced, and detail-oriented Professional with a proven track record of ensuring meticulous innovative solutions and exceptional customer service care. Strong in-depth knowledge of customer success and satisfaction. Recognized for exceptional interpersonal skills, collaborating seamlessly with cross-functional teams to deliver exceptional customer experiences. Strong organizational and project lead abilities, capable of overseeing multiple accounts and implementation managing ensuring successful onboarding and ongoing support
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Data Specialist
Q-centrix
Chicago (Remote), IL
02.2022 - 04.2023
- Ensured accuracy and completeness of clinical data by verifying information and conducting Quality checks, increasing EHR documentation of medical records accuracy to 98-99% overall.
- Worked collaboratively with cross-functional teams, demonstrating effective teamwork and interpersonal skills in both clinical and educational settings
- Experience in coordinating and managing various aspects of clinical data projects can be applicable to managing digital learning initiatives.
- Maintained detailed documentation and abstraction of records.
- Expertise in ensuring quality, integrity and compliance of clinical data in accordance with regulations and standards.
- Maintained collaborative communication to clarify any missing or ambiguous data with clients and customers.
Executive Assistant and Project Manager
Institute Of Medical Ultrasound
Atlanta, GA
05.2021 - 08.2021
- Acted as the primary point of contact and liaison for handling any emails, phone calls, and in-person inquiries and increased client satisfaction and sales by 20%.
- Applied attention to detail and document management abilities to ensure the accurate and organized storage of essential records, protocols, and regulatory documents.
- Demonstrated the ability to handle sensitive and confidential information with discretion.
- Utilized proficiency in document production and proofreading to generate accurate and compliant documents and reports.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Lead Project Manager
Plasticity Brain Centers
Marietta, GA
11.2020 - 05.2021
- Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
- Lead and managed customer issues and problems in a timely manner with empathetic tactics, resulting in an increase in customer retention and satisfaction.
- Adapted patient-centric communication skills to effectively interact with clinical patients and providers, providing them with information, addressing concerns, and fostering a positive overall experience.
- Collaborated with IT support in new systems development and lead in training healthcare personnel and providers, resulting in clear and precise accuracy in documentation.
- Ensures security, accuracy, and accessibility of patient health data within systems.
- Mastered ability to complete walkthrough installation troubleshooting for services and products
Senior Medical Scribe
The Family Health Centers Of Georgia
Atlanta, GA
12.2017 - 11.2020
- Accurately transcribed physician-patient interactions and medical procedures, Leveraging an increase to medical documentation accuracy in 3 months.
- Proficient and fluent in medical terminology, anatomy, and physiology, ensuring accurate documentation in various EHR systems.
- Collaborated effectively with healthcare professionals to clarify and update patient records as necessary.
- Provided real-time assistance to healthcare providers during patient encounters, ensuring complete and organized records.
- Maintained patient confidentiality and adhered to healthcare privacy regulations.
- Efficiently entered patient information, diagnosis, and treatment plans into EHR systems.
Education
Bachelor of Science
University of West Georgia
Carrollton, GA12.2017
Skills
- Strong Communication and Customer Obsessed
- Insurance Industry Knowledge
- Great Collaboration with Internal and External Customers
- Dynamic and Motivated
- Data Conversion Experience
- Troubleshooting
- Innovation and Collaboration Skills
- Data Analysis
- Implementation experience
- Proficient in Microsoft Office (Outlook, Excel, Word and Powerpoint)
Certification
- Good Clinical Practice (GCP)- National Drug Abuse Treatment Clinical Trials Network
Languages
- English (Fluent)
- Spanish (Fluent)
Timeline
Clinical Data Specialist
Q-centrix
02.2022 - 04.2023
Executive Assistant and Project Manager
Institute Of Medical Ultrasound
05.2021 - 08.2021
Lead Project Manager
Plasticity Brain Centers
11.2020 - 05.2021
Senior Medical Scribe
The Family Health Centers Of Georgia
12.2017 - 11.2020
Bachelor of Science
University of West Georgia
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