Diamond Wooten
West Deptford,NJ
Summary
Diligent worker with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
I am looking to expand my experience in a profession relevant to my chosen field of study. I am a biological science major with an interest in veterinary medicine and a strong love for animals of all kinds!
Overview
3
3
years of professional experience
Work History
Showroom Associate
The Black Tux
04.2024 - Current
- Maintained an organized and clean showroom, ensuring a professional and inviting atmosphere for clients.
- Maintained showroom samples and catalog libraries for customer viewing.
- Greeted customers and prospects upon showroom entry.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Effectively resolved customer complaints by listening attentively, understanding their concerns, and taking appropriate action to rectify issues.
- Participated in regular team meetings to discuss performance metrics, set goals, and share best practices among colleagues.
Assistant Manager
Fire & Pine
11.2023 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Knowledge of Adobe Photoshop for editing and custom artwork creation.
Customer Service Representative
Lowes Home Improvment
04.2022 - 10.2022
- Order entry and management.
- Knowledge of computer systems.
- Handled and redirected phone calls efficiently.
- Schedule deliveries and consultations.
- Handled point-of-sale transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Biological Sciences
Rowan University
Glassboro, NJ05-2026
Skills
- Store maintenance
- Strong interpersonal skills
- Client relationship building
- Appointment scheduling
- Telephone etiquette
- Verbal and writing communication
- Teamwork and collaboration
- Reliable and responsible
- Adaptable and flexible
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Showroom Associate
The Black Tux
04.2024 - Current
Assistant Manager
Fire & Pine
11.2023 - 03.2024
Customer Service Representative
Lowes Home Improvment
04.2022 - 10.2022
Bachelor of Science - Biological Sciences
Rowan University
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