Diamond A. Smith
Student
Reading,PA
Summary
Military Veteran with four years experience as a leader and mentor. A dedicated and experienced manager who balanced the values and needs of each employee to maximize the performance and morale of the entire task force. Equally capable of leading a team or taking on individual tasks.
Overview
10
10
years of professional experience
Work History
Shift Manager
Starbucks
Reading, PA
09.2019 - 11.2020
- Ensured guests were satisfied with the dining experience.
- Oversaw the development of shift leaders and team members.
- Executed effective shift management.
- Assisted the general manager with recruiting, hiring, and training all new employees.
- Trained, monitored, and reinforced food safety procedures.
- Anticipated, identified problems, initiated communication, and appropriate corrective action.
- Maintained an adequate supply.
Dental Specialist
United States Army
Indianapolis, IL
04.2015 - 04.2019
- Prepared patient, sterilized or disinfect instruments, set up instrument trays, prepare materials, or assisted the dentist during dental procedures.
- Recorded treatment information in patient records.
- Exposed dental diagnostic x-rays.
- Took and recorded medical and dental histories and vital signs of patients.
- Assisted dentist in management of medical or dental emergencies.
- Provided postoperative instructions prescribed by the dentist.
- Instructed patients in oral hygiene and plaque control programs.
Practice Manager
United States Army
Indianapolis, IN
- Cataloged over 100 civilian timecards by ensuring the leave and vacation time allocated correct payment amount to each employee with zero discrepancies every pay period (bi-monthly).
- Trained new staff according to guidelines.
- Managed daily staffing to ensure optimal operation of the clinic.
- Tracked licensure and certification requirements for staff.
- Oversaw accounting, budgeting, and financial reporting.
Education
Associates Degree - Medical Coding And Billing
03.2023
Skills
- Proficient in transcription
- Computer and technical skills
- Organizational and time management abilities
- Administrative skills
- Communication (written and verbal)
- Employee work scheduling
- Accuracy and attention to detail
- Multi-tasking
- Financial operations oversight
- Biweekly payroll processing
- Customer Satisfaction
- File and records management
Timeline
Shift Manager - Starbucks
09.2019 - 11.2020
Dental Specialist - United States Army
04.2015 - 04.2019
Practice Manager - United States Army
Reading Area Community College - Associates Degree, Medical Coding And Billing
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