NIKKI TUNING
Travelers Rest,SC
Summary
Hardworking teamplayer with over a decade of customer service skills under belt. Good at remaining calm and collected under stress, and always showing a willingness to learn and grow.
Fantastic at training others, and motivated to do the best work possible. Accomplished customer service professional bringing proven expertise in peoples outreach operations and practices. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities.
ensures smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
13
13
years of professional experience
2020
2020
years of post-secondary education
Work History
Shift Manager
Starbucks
Greer, South Carolina
10.2021 - Current
- Supervised daily operations and ensured smooth workflow in high-paced environment.
- Trained and mentored new baristas on company standards and customer service skills.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Enforced health and safety regulations to maintain a safe work environment for staff.
- Collaborated with management team to develop strategies for improving store operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Reviewed financial statements to meet targets during shift.
- Directed and supervised staff performance.
FLEX MANAGER/KEY HOURLY MANAGER
Fatz southern kitchen
Boiling Springs, SC
02.2016 - 05.2020
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Guided visitors to staff members and business locations with warm, personable approach.
- Satisfied customers every day with fast, friendly, and knowledgeable support for food and service needs.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Taught new employees important procedures such as correct hospitality procedures and how to properly check out at the end of shift.
- Reviewed activities regularly to identify opportunities for improvement.
- Worked with managers to address problems such as lack of motivation on shift and developing a more positive environment for the staff.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Filed records to keep system efficient and information organized.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Received and routed incoming mail, packages, and deliveries.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
CUSTOMER SERVICE/FOOD SERVICE
Sodexo At USC Upstate
Spartanburg, SC
08.2017 - 09.2019
- Supported the colleges food service operations by completing assignments with strong focus on quality and performance.
- Helped organized, and rotated supplies.
- Prevented food service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Met targets consistently by working hard and with strong attention to detail.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Guided visitors to staff members and business locations with warm, personable approach.
- Carried out high-quality food line work with little oversight.
TEAMLEADER
McDonald's
Boiling Springs, SC
05.2013 - 02.2017
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Taught junior employees how to perform tasks such as breaking down and putting back together all machines such as the drink station, the ice cream machine, the frappe machine, and how to properly operate the pos systems.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Met targets consistently by working hard and with strong attention to detail.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Education
GED
Boiling Springs, SCSkills
- Customer service
- Staff management
- Conflict resolution
- Operational efficiency
- Cash handling
- Employee training
- Team building
- Performance coaching
- Communication skills
- Strategic planning
- Time management
- Problem solving
- Energetic and enthusiastic
- Relationship building
- Documentation and reporting
- Shift leadership
- Delegating work
- Handling customer complaints
- Interpersonal skills
- Adaptability
- Data entry
- Microsoft Word
- Typing speed
- Transcription services
- Sales reporting
- Work independently
- Professionalism and etiquette
- Strong vocabulary
- Proofreading & editing
- Fast typing speed
Timeline
Shift Manager
Starbucks
10.2021 - Current
CUSTOMER SERVICE/FOOD SERVICE
Sodexo At USC Upstate
08.2017 - 09.2019
FLEX MANAGER/KEY HOURLY MANAGER
Fatz southern kitchen
02.2016 - 05.2020
TEAMLEADER
McDonald's
05.2013 - 02.2017
GED