Summary
Overview
Work History
Education
Skills
Timeline
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Diamond A. Wilson

Washington,DC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Merchant Service Consultant

FiTech Financial Technologies
04.2022 - Current
  • Managed the merchant service referral activity and sale objectives of 15 bank branches and consistently achieved sales targets.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and managed strong and growing pipelines of prospective merchants.

Branch Manager Intern

PNC Bank
08.2021 - 04.2022
  • Generated financial and operational reports to assist management with business strategy.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Achieved highest sales conversion rate in the Philadelphia market, reaching 80% in Q1 2022.

Branch Relationship Banker

PNC Bank
02.2020 - 08.2021
  • Doubled lending production, taking branch from achieving 150% home equity sales goal in Q3 of 2020, to 275% in Q4 of 2020.
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Made introductions to partners to help meet customer's broader financial needs.

Universal Banker

PNC Bank
07.2018 - 02.2020
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Earned highest in customer advocacy in Q4 of 2018.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2021

Licenses & Certifications
12.2020

Skills

  • Training and Development
  • Event Planning
  • Proficiency in MS Office
  • Sales Growth
  • Marketing
  • Operations Management
  • Client Relationship Management
  • Account and Territory Management

Timeline

Merchant Service Consultant

FiTech Financial Technologies
04.2022 - Current

Branch Manager Intern

PNC Bank
08.2021 - 04.2022

Branch Relationship Banker

PNC Bank
02.2020 - 08.2021

Universal Banker

PNC Bank
07.2018 - 02.2020

Bachelor of Science - Business Administration

Southern New Hampshire University

Licenses & Certifications

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Diamond A. Wilson