Susana Escamilla
Pico Rivera,CA
Summary
To obtain a position that will enable me to use my strong customer service skills, close sales and win new business within a defined territory and ability to interact directly with people. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape and willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Merchant Service Consultant
Bank Of America
Los Angeles, CA
09.2021 - Current
- Consistently met and exceeded goals for merchant applications on a daily an monthly, booking accounts over 2M in processing value .
- Generated new business through successful networking and cold calling.
- Executed on outbound calling strategy to warm leads with my BSA partner, leading to a close rate of 26%, which exceeded expectation by 50%.
- Learned and practice ART of conversation by value-based selling consulting with merchant to uncover pain points, then providing hardware solution to their specific business needs to win their business.
- Build a book of business from scratch by walking into 20 business a day , partnering with my BSA providing solution and managing accounts .
- Own the entire sale cycle from client introduction and account onboarding to account management including overall success and retention of the account.
- Received two territory promotions within one year to the top production territory of LA Centrol increasing the number of branches i manage by 92%.
- Weekly presentation to three levels of branches employees , educating on how BOFA products offering can help business clients.
Small Business Banker
Bank Of America
Los Angeles, CA
02.2018 - 08.2021
- Consistently achieved average of 135% of monthly loan volume quota.
- Managed a diverse portfolio of small business clients.
- Collaborated with branch partners to cross-sell banking products and services.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
Teller /Relationship Banker/Senior Personal Banker
Bank Of America
Los Angeles, CA
01.2014 - 02.2018
- Sales of products: credit cards, new accounts, auto loans & mortgage referrals.
- Performed as branch supervisor and helped in sales campaigns and trained new team members.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Cashier
Wal-Mart
Pico Rivera, CA
01 2010 - 01 2014
- Providing good customer service, check payments, identifying customer needs, and interacting directly with customer monetary transactions.
- keep store neat and clothes organized.
Education
Associate of Arts - Business Administration And Management
Rio Hondo Community College
06.2015
High School Diploma -
El Rancho High School
06.2011
Skills
- Top performance in sales
- Extensive payment processing knowledge
- Strong Networker
- Excellent oral and written communication skills
- Upselling strategies
- Cross-selling techniques
- Territory Sales Representative
- Self Motivation
- Strong customer service skills
- Bilingual fluent speaker of the Spanish Language
Additional Information
REFERENCES
Available upon request.
Timeline
Merchant Service Consultant
Bank Of America
09.2021 - Current
Small Business Banker
Bank Of America
02.2018 - 08.2021
Teller /Relationship Banker/Senior Personal Banker
Bank Of America
01.2014 - 02.2018
Cashier
Wal-Mart
01 2010 - 01 2014
Associate of Arts - Business Administration And Management
Rio Hondo Community College
High School Diploma -
El Rancho High School