Summary
Overview
Work History
Education
Skills
Physical Fitness
Languages
Timeline
Generic

Neil Russelll

Jacksonville,FL

Summary

Dedicated [Job Title] with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

Work History

Merchant Service Consultant

Latin Business Consulting Group
10.2023 - Current
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.

Quality Assurance Analyst

Sound Payments
05.2023 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Created and achieved product quality objectives and met product specifications.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Designed, documented and executed test scenarios to identify software bugs.
  • Determined server operating limits with weekly load tests.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.

Education

High School Diploma -

Ponte Vedra High School
Ponte Vedra, FL
05.2024

Skills

  • Professional Development
  • Business Transactions
  • Consultative Sales Approach
  • Closing Procedures

Physical Fitness

Active member of fitness community, supporting and training peers. In the gym seven days a week, constantly seeking self-improvement.

Languages

Spanish
Native or Bilingual

Timeline

Merchant Service Consultant

Latin Business Consulting Group
10.2023 - Current

Quality Assurance Analyst

Sound Payments
05.2023 - Current

High School Diploma -

Ponte Vedra High School
Neil Russelll