Diamond Edwards
Virginia Beach,VA
Summary
I am a quick learner, a great communicator, and supportive team worker. I get along with most people because I am in fact a "peoples person". I bring positive aspects & I enjoy learning and performing new tasks! I take full accountability for on going projects i am a hard working and determined to meet Weekly monthly goals.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Homewood Suites
Virginia Beach, VA
06.2024 - Current
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Bartender
LA'S NIGHT CLUB
Virginia Beach, VA
01.2023 - 01.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Sales Representative
Alorica
Norfolk, VA
01.2011 - 02.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
Wait Staff Member
SLIDER BAR & GRILL
Virginia Beach, VA
01.2015 - 01.2016
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Took beverage orders from patrons and served drinks promptly.
Education
Fashion - General Studies
Bennett College For Women
Greensboro, NC01-2016
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL
Norfolk, VA06-2011
Skills
- Report Generation
- Safety and security procedures
- Guest amenities
- Information Protection
- Lobby oversight
- Automated telephone systems
- Handling Complaints
- Order Management
- Dietary support
- Food safety understanding
- Beverage recommendations
Timeline
Front Desk Agent
Homewood Suites
06.2024 - Current
Bartender
LA'S NIGHT CLUB
01.2023 - 01.2024
Wait Staff Member
SLIDER BAR & GRILL
01.2015 - 01.2016
Sales Representative
Alorica
01.2011 - 02.2021
Fashion - General Studies
Bennett College For Women
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL
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