Diamonica Mompremier
Miami,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Nail Technician
Toi Spa
Davie, FL
04.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Nail Technician
Venetian Nails
North Miami, FL
11.2021 - 06.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Call Center Representative
Inktel Contact Center Solutions
Miramar, FL
11.2020 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Front Desk Receptionist
COMO Metropolitan Miami Beach
Miami Beach, FL
11.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Customer Service Representative
Walmart
Miami
04.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Business Administration And Management
Broward College
Fort Lauderdale, FL12-2025
Skills
- Customer service
- Nail extensions
- Time management
- Team collaboration
- Appointment management
- Relationship building
- Verbal and written communication
- Client service quality
- Client satisfaction
Timeline
Nail Technician
Toi Spa
04.2023 - Current
Nail Technician
Venetian Nails
11.2021 - 06.2023
Call Center Representative
Inktel Contact Center Solutions
11.2020 - 07.2021
Front Desk Receptionist
COMO Metropolitan Miami Beach
11.2019 - 05.2020
Customer Service Representative
Walmart
04.2017 - 11.2019
Business Administration And Management
Broward College