Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Diamonique Hayes

Diamonique Hayes

Clarksville,MD

Summary

Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Hardworking Package Handler with only a few months in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Overview

3
3
years of professional experience

Work History

Package Handler

UPS
11.2022 - 01.2023
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Food Runner

TopGolf
04.2022 - 08.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.

Casher/Customer Service

Cook Out Restaurants
02.2021 - 04.2022
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.

McDonalds Crew Member

McDonald's
06.2020 - 09.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High school diploma -

John Randolph Tucker

Associate of Science - Nursing Education

Howard Community College
Columbia, MD
06.2026

Skills

  • Sales and Promotions
  • Till Counting
  • Customer Experience
  • Scale Operation
  • Customer Relations
  • Total Payment Calculation
  • Refunds and Exchanges
  • Customer Service Excellence
  • Sweeping and Mopping
  • Price Identification
  • Coin and Currency Counting
  • Cash Drawer Management

Timeline

Package Handler

UPS
11.2022 - 01.2023

Food Runner

TopGolf
04.2022 - 08.2022

Casher/Customer Service

Cook Out Restaurants
02.2021 - 04.2022

McDonalds Crew Member

McDonald's
06.2020 - 09.2020

High school diploma -

John Randolph Tucker

Associate of Science - Nursing Education

Howard Community College
Diamonique Hayes