Diamynte Jackson
Houston,TX
Summary
Dedicated worker with experience in technical support, inbound/outbound calls, chats, and emails, with 4 years of experience providing customer assistance and resolving issues. Skilled in documentation, system diagnostics, problem-solving, handling high call volumes, and enhancing user experience through effective communication and product knowledge. I am a hard-working individual seeking to leverage my expertise.
Overview
4
4
years of professional experience
Work History
Chat Representative (Temp)
Reynolds & Reynolds
Houston, TX
12.2023 - 05.2024
- As a Chat Representative at Reynolds & Reynolds, I was responsible for delivering exceptional customer service by addressing client inquiries and resolving issues promptly through live chat
- I maintained a thorough understanding of the company's products and services to provide accurate information and support to customers
- I also collaborated with team members to ensure a cohesive customer service strategy and participated in ongoing training to enhance my knowledge and skills
- My role required strong communication abilities to effectively interact with clients, along with the capacity to multitask and manage multiple chat conversations simultaneously while maintaining attention to detail
- I consistently adhered to company policies and confidentiality agreements to safeguard customer information and uphold the company's reputation for trustworthiness
Technical Support Rep (Contract)
World Cinema
Houston, TX
10.2022 - 10.2023
- Documented all activities related to technical support including processes, updates, changes made
- Recommended upgrades or additional features that could enhance user experience
- Identified potential areas for improvement in existing products or services
- Assisted customers with installation of new hardware and software applications
- Diagnosed system errors and implemented solutions to resolve them
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers
Chat & Email Agent (Contract)
Ecentria/Optics Planet
Remote, TX
07.2021 - 12.2022
- Provided customer support by resolving inquiries and issues pertaining to orders and deliveries through live chat and email correspondence
- Crafted clear, grammatically accurate email communications aligning with the established company tone and style guidelines
- Demonstrated comprehensive knowledge of product offerings to effectively address and answer customer questions via digital communication channels
Customer Service Agent
Colorado Department Of Labor And Employment
Remote, TX
02.2020 - 06.2021
- Managed meticulous data entry and database maintenance, ensuring accuracy and immediate availability of critical client information for executive decision-making
- Enhanced data integrity and supported compliance by conducting thorough reviews and audits, identifying discrepancies, and implementing corrective measures
- Delivered exceptional customer service by promptly addressing inquiries, effectively resolving issues through live chat and email, and maintaining professional communication consistent with company standards
Education
Certificate - Computer Support Technology
Martinsburg College
Martinsburg, WV03.2024
High School Diploma -
John Ehret
Houston, TX05.2017
Skills
- Teamwork and Collaboration
- Technical Troubleshooting
- Problem Solving
- Internet Applications
- Remote Systems
- Documentation Development
- Multitasking and Prioritization
- Attention to Detail
- Help Desk Support
- Troubleshooting
- Time Management
- Data Entry
- Typing Speed 50WPM
- De-Escalation Techniques
- Queue Management
- Computer Proficiency
- Customer Service
- Proofreading and Editing
- System Troubleshooting
- All Microsoft Applications (Word, Excel, Etc)
- Organizational Skills
- People Skills
- Technologically Savvy
- Issue and Complaint Resolution
- Inbound/Outbound
- Phone Call Management
- Call Documentation
- Live Chats
- Phone and Email Etiquette
- Payment Processing
- Adaptable and Flexible
- Timely Response
- Communication
- Professionalism
Timeline
Chat Representative (Temp)
Reynolds & Reynolds
12.2023 - 05.2024
Technical Support Rep (Contract)
World Cinema
10.2022 - 10.2023
Chat & Email Agent (Contract)
Ecentria/Optics Planet
07.2021 - 12.2022
Customer Service Agent
Colorado Department Of Labor And Employment
02.2020 - 06.2021
Certificate - Computer Support Technology
Martinsburg College
High School Diploma -
John Ehret
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