Diana Acosta
Garland
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.
Overview
2023
2023
years of professional experience
Work History
Patient Care Coordinator/ Office Manager
Aligned Chiropractic
Dallas Tx
2023 - 2026
- Coordinated patient scheduling and managed appointment confirmations to enhance clinic efficiency.
- Assisted in patient intake process, ensuring accurate data collection and documentation.
- Facilitated communication between patients and healthcare providers to streamline care delivery.
- Take patient X-rays
- Developed educational materials for patients regarding treatment options and wellness programs.
- Trained new staff on office procedures and software systems for optimal workflow integration.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator/ HUC
Baylor Scott & White Medical Center
Frisco, TX
03.2022 - 02.2023
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Take patient vitals and update chart
- Assist patient getting up and going to the restroom
- Communicated with healthcare providers to streamline patient referrals and improve care continuity.
- Resolved patient inquiries and concerns promptly, fostering a positive experience within the healthcare setting.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
Hearing Screener
Texas Health Presbyterian Hospital Dallas
05.2020 - 2021
- Make sure equipment is working
- Clean equipment before and after every screen
- Identify which babies need testing
- Swaddle baby if needed
- Make sure baby is not fuzzy before starting the screen
- Explain the screening procedure to parents
- Give the parent or guardian the screening results and explain what happens next.
- Make sure all paper work is completed and be organized
Medical Assistant
Texas Pain Physicians
07.2019 - 02.2020
- Schedule patient med refills/ procedures such as Lumbar facet injections, joint, epidurals and RFA.
- Assist nurse practitioner with injection set ups
- Prep charts for the Doctor/Nurse
- Download DPS and check if patient is consistent or inconsistent
- Answer phones
- Preop patients before procedure
- Recover patients after procedure
- Collect specimens/ oral test and send in labs
- Answer telephone encounters
- Make sure all patient info is up to date
Medical Assistant
Central Pain Management
10.2018 - 07.2019
- Greet/ welcome patient and make them feel comfortable for their visit
- Collect and label specimens
- Iv insertion
- Monitor and record vital signs during follow up visits and procedures
- Recover patient after procedure
- Use the wheelchair if patient is unable to walk after procedure and take them to their car safely.
- Stock and set up rooms daily
- Have a clean work space every day before starting to work
Education
Medical Assistant -
B&M Career Institute
Dallas Phlebotomist - undefined
B&M Career Institute
01.2018
Skills
- Bilingual
- Outstanding interpersonal skills
- Responsible
- Vital signs
- Data Entry
- Scheduling
- Goal Achiever
- PCT experience
- Fast learner
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Goal setting
- Patient safety
- Filing and recordkeeping
- Proficient in software
- Office administration
- Payment collection
- Relationship building
- Care planning
- Creative problem solving
- Strategic planning
- Healthcare operations
- Patient flow management
- Inventory management
- Database coordination
- Multitasking
- Healthcare
- Punctual and hardworking
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator/ HUC
Baylor Scott & White Medical Center
03.2022 - 02.2023
Hearing Screener
Texas Health Presbyterian Hospital Dallas
05.2020 - 2021
Medical Assistant
Texas Pain Physicians
07.2019 - 02.2020
Medical Assistant
Central Pain Management
10.2018 - 07.2019
Phlebotomist - undefined
B&M Career Institute
Patient Care Coordinator/ Office Manager
Aligned Chiropractic
2023 - 2026
Medical Assistant -
B&M Career Institute