Diana Allan
Blackstone
Summary
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
20
20
years of professional experience
Work History
Representative - Regulatory Oversight
BNY Mellon
Westborough
01.2019 - Current
- Compile, incorporate and report data for 96 Mutual Fund, Alternative Investment, and H.S.A. clients with regards to 'Lost Shareholders & Abandoned Property' related accounts for use by internal or external groups, clients and vendors in order remain in compliance with SEC Regulation 17AD-17, Lost Securityholders
- Creating systems requests to produce reports, performing data scrubbing, reviewing data for accuracy, and distributing data to appropriate internal or external groups and vendors for analysis
- Review and track accounts identified as escheatable across various platforms for updated contact, report accounts to government entities as required by regulatory statutes
- Process and reconcile escheatment-based trades, verify totals and initiate wire transfers
- Verifying Highly Confidential Information , researching discrepancies, and escalating unresolved Anti Money Laundering flagged shareholder accounts for Customer Identification Program data related issues, ensuring shareholder records are accurate as part of the U.S. Patriots Act, ensuring shareholder outreach is performed in a timely manner for unresolved accounts
- Review and code unresolved Customer Identification Program flagged accounts
- Monitors routine data feeds to facilitate account registration updates, re-issue checks, process shareholder-initiated trades in relation to uncashed checks
- Monitor, respond and track communications from a various clients, vendors and government entities received via the Unclaimed Property and Customer Identification Program group email boxes
- Draft, review, update current procedural documents
- Point of contact for various high-profile clients
- Provide customer service by answering product and service related questions.
- Escalate unresolved issues to appropriate departments for further investigation.
- Actively participates in training sessions designed to improve overall job performance.
Assistant Animal Control Officer
Blackstone Regional Animal Control
Blackstone
08.2022 - 04.2023
- Enforcing local animal ordinances, ensuring animal welfare, and maintaining public safety.
- Responded to calls related to animal complaints, investigate reports of abuse or neglect, and capture or remove stray or dangerous animals.
- Educate the public on responsible pet ownership and assist with animal sheltering and adoption programs.
- Supervisor junior employees and volunteers.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
- Maintained files of impoundments and dispositions of animals.
- Collected evidence for court prosecutions related to animal treatment.
- Investigated reports of animal abuse and issued citations and warnings.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
Shareholder Services Specialist II-RPO Processing
BNY Mellon
Westborough
01.2013 - 01.2019
- Research undeliverable mail for 96 Mutual Fund, Alternative Investment, and H.S.A. clients in efforts to locate valid address information for 'lost' shareholders
- Facilitate account registration/address updates
- Review and code lost shareholders' accounts in accordance with SEC Regulation 17AD-17, Lost Securityholders
- Research undeliverable checks and stop or reissue as necessary
- Prepare and distribute daily volume reports
- Drafted Undeliverable Mail Notification letters to shareholders and mail fulfillment
Shareholder Services Specialist II- Cash Processing Disaster Recovery Team
BNY Mellon
Westborough
01.2013 - 01.2019
- Processed incoming investment checks for over 100 Mutual Fund, Alternative Investment, and H.S.A. clients in accordance with individual client Check Acceptance Policies
- Determined appropriate account type and purchase type coding for tax reporting purposes
- Performed initial multi point review of incoming checks for fraud prevention anti money laundering
- Demonstrated the ability to operate a DP500 Check Processing machine, proficient in J&B Software
- Balance and transmit daily AM bank deposit
Shareholder Services Specialist II-Work Management
BNY Mellon
Westborough
01.2011 - 01.2013
- Review and decision incoming mail to specific transaction types
- Scan mail to appropriate processing areas via Banctec Docuscan High Speed Scanners
- Perform authenticity and 'in good order' review of legal documents accompanying shareholder requests (Death Certificates, Affidavits of Domicile, Power of Attorneys, etc...), validate Medallion Signature Guarantees
- Train new employees
School/Charter Bus Driver
Jaques Bus Lines
01.2005 - 01.2011
- Pick students up from home/school/bus stop and drop them to their destinations keeping in mind time and safety
- Provide safety instructions to students on a constant basis, ensure that all students are seated in properly
- Ensure that driving is done in a defensive manner especially where varying traffic conditions and inclement weather is concerned
- Instruct bus attendants to accompany students across streets
- Ensure appropriate student behavior while on the bus, document and report any unruly behavior
- Perform inspection on bus at the beginning of each shift to ensure safety
- Make sure that all fluid and tire air pressure levels are accurate, report major issues
- Clean and maintain the interior of the bus such as seats and floors
- Provide support to students with disabilities by helping them embark and disembark from the bus and assisting them with wheelchairs and car seats
- Maintain mileage information and accident reports
- Maintain knowledge of first aid and CPR procedures and perform them in the event of an emergency
- Ensure that the bus is being operated in accordance to relevant legislation and policies
Education
CDL Class B Certifications -
Community College of Rhode Island
Lincoln, RI08-2006
Some College (No Degree) -
Massachusetts Bay Community College
Wellesley Hills, MAHigh School Diploma - General Studies
Woonsocket High School
Woonsocket, RISkills
- Data analysis
- Data scrubbing
- Report generation
- Customer service
- Anti money laundering
- Client relationship management
- Procedural documentation
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Training and development
- Interpersonal communication
Projects
Blackstone Regional Animal Shelter, Blackstone, MA, 05/01/22, Present, Volunteer, Rabies clinic, walking dogs, kennel, crate and cage cleaning, Foster, Coordinating communication and scheduling Meet & Greets with potential adopters Ruff Tales Rescue, Chelmsford, MA, 11/01/19, Present, Social Media Team Member, K-9 Handler, Foster, Shadow for new fosters with potential adopters Meet & Greets, Coordinating communication and scheduling Meet & Greets with potential adopters Blackstone Boys & Girls Club Fishing Area Revitalization Eagle Scout Project, Blackstone, MA, 05/01/22, 06/30/22, Assisted in fundraising campaign, Promoted Volunteer activities and fundraising efforts, Recruited and Supervised Volunteers Blackstone Regional Animal Shelter Eagle Scout Project, Blackstone, MA, 07/01/20, 01/31/21, Cleaned, prepped, and painted walls in main visitation area, Sorted, organized, and stocked medical and cleaning supplies, Sorted, organized, and stocked food and various donations
Timeline
Assistant Animal Control Officer
Blackstone Regional Animal Control
08.2022 - 04.2023
Representative - Regulatory Oversight
BNY Mellon
01.2019 - Current
Shareholder Services Specialist II-RPO Processing
BNY Mellon
01.2013 - 01.2019
Shareholder Services Specialist II- Cash Processing Disaster Recovery Team
BNY Mellon
01.2013 - 01.2019
Shareholder Services Specialist II-Work Management
BNY Mellon
01.2011 - 01.2013
School/Charter Bus Driver
Jaques Bus Lines
01.2005 - 01.2011
CDL Class B Certifications -
Community College of Rhode Island
Some College (No Degree) -
Massachusetts Bay Community College
High School Diploma - General Studies
Woonsocket High School
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