Diana Alvarado Portillo
Harmony School Of Excellence
HOUSTON,TX
10
years of professional experience
Bilingual, CPR-certified, with 3 years of experience in the public education system. Supported students and families by addressing daily needs, facilitating communication, and ensuring a safe, welcoming environment. Committed to enhancing student health and well-being through effective front-office assistance and compassionate care.
Work History
Child Nutrition Assistant /Front Office Staff Member
3 Years 7 Months- Assisted children with daily needs while fostering a patient, respectful, and caring environment.
- Assisted with meal service while helping ensure students were supervised and supported during meal periods.
- Supported students throughout the school day while maintaining a safe, welcoming, and positive school environment.
- Worked closely with school staff to address student and parent needs and maintain effective communication.
- Communicated with parents and families to answer questions and guide them to appropriate school resources.
- Provided front-office support and assisted with daily administrative tasks to help the school operate efficiently.
- Followed school policies and procedures related to student safety, cleanliness, and daily operations.
- Maintained professionalism and remained calm when handling questions, concerns, or unexpected situations.
- Engaged with students and families from diverse backgrounds using bilingual communication skills to enhance understanding.
Assistant Director of Operations
6 Years- Coordinated cross-functional teams to ensure alignment on operational goals and initiatives.
- Streamlined operational workflows to increase efficiency and reduce service times.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed training materials to enhance staff performance and customer service skills.
Education
Bachelor of Arts - Communications
Skills
Student & Child Support
Student Safety & Well-Being
Front Office Support
Bilingual: English & Spanish
Family communication
Professional Communication
Organizational skills
Compassionate Student Care
Team Collaboration
Student assistance
School Environment Experience
CPR Certified
Timeline
Child Nutrition Assistant /Front Office Staff Member
Harmony School Of Excellence
01.2022 - 08.2025Read More
Assistant Director of Operations
Chick-fil-A
01.2016 - 01.2022Read More
Southern New Hampshire University
Bachelor of Arts from Communications
Read More