Diana Cavazos De Alvarez
Humble,TX
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Custodian
HCDE
Humble, Texas
01.2024 - 07.2026
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
clerk
Flo Financial & Tax Services
Houston, Texas
01.2022 - 12.2023
- Processed client tax documents and financial records accurately.
- Assisted clients with inquiries regarding tax preparation and filing procedures.
- Managed appointment scheduling for tax consultations and financial services.
- Maintained organized filing systems for client records and sensitive information.
- Collaborated with team members to ensure timely completion of tax returns.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
Night Custodian
Spring ISD
Spring, Texas
01.2022 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed waste disposal and recycling initiatives throughout the facility.
- Maintained supplies of cleaning products by restocking shelves with necessary items.
- Checked security systems at night before leaving the building to ensure everything was secure.
- Performed daily custodial duties such as vacuuming, mopping, dusting, and polishing floors in hallways, classrooms, lobbies, and other common areas.
Assistant Office Clerk
Remax Real Estate
Atascosa, Texas
01.2021 - 12.2021
- Prepared documents and managed appointment schedules to optimize agent workflow and client interactions.
- Communicated with clients to address inquiries and provide timely assistance.
- Organized and maintained office files for real estate transactions to ensure quick retrieval and accuracy.
- Maintained cleanliness and organization of front office area to create welcoming environment for clients.
Hotel Front Desk Clerk
Hersha Hospitality Management LP
Humble, Texas
01.2020 - 12.2021
- Provided exceptional customer service at front desk for hotel guests.
- Managed check-in and check-out processes efficiently and accurately.
- Handled guest inquiries and resolved issues in a timely manner.
- Coordinated room assignments and maintained accurate booking information.
- Processed payments and managed cash transactions securely at the front desk.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Manager's Assistant
josh the tech llc
Humble, Texas
01.2017 - 12.2019
- Maintained office supplies and inventory to ensure operational efficiency.
- Prepared invoices for completed orders using computer software programs such as Microsoft Excel or QuickBooks.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained knowledge of products, services, and promotions effectively.
- Managed scheduling and logistics for customer service representatives.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Associate
Rainbow Shops
Humble, Texas
01.2018 - 05.2019
- Managed inventory levels to ensure product availability on the sales floor.
- Coordinated merchandising efforts to enhance visual displays in the store.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to achieve store goals and improve workflow.
- Maintained cleanliness and organization of sales areas for a pleasant shopping experience.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
High School Diploma -
Hanna High School
Brownsville, TX06-2008
Skills
- Real estate transactions
- Document management
- Appointment scheduling
- Document preparation
- Front office management
- Record organization
- Customer service
- Problem resolution
- Team collaboration
- Data analysis
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- cpr
Affiliations
- travel
- love cats
- enjoy a good movie
Timeline
Custodian
HCDE
01.2024 - 07.2026
clerk
Flo Financial & Tax Services
01.2022 - 12.2023
Night Custodian
Spring ISD
01.2022 - 09.2022
Assistant Office Clerk
Remax Real Estate
01.2021 - 12.2021
Hotel Front Desk Clerk
Hersha Hospitality Management LP
01.2020 - 12.2021
Associate
Rainbow Shops
01.2018 - 05.2019
Manager's Assistant
josh the tech llc
01.2017 - 12.2019
High School Diploma -
Hanna High School