Diana Alvizo
Chicago,IL
Summary
Bilingual (English/Spanish) social service professional experienced in homeless, immigrant, and refugee outreach, case management, and crisis response for vulnerable populations across Chicago and Florida. Proven ability to build trust with individuals facing homelessness, trauma, and systemic barriers including immigration challenges. Knowledgeable in housing placement, immigration support services, benefits navigation, and collaboration with city and community partners. Currently pursuing a Master of Social Work with a focus on clinical and community practice. Driven to serve with purpose, consistency, and integrity in high-impact outreach and fieldwork settings.
Overview
2026
2026
years of professional experience
Work History
Daycare Manager
Tiny Tots Daycare
11.2024 - Current
- Manage daily operations, ensuring a safe, structured, and nurturing environment for children and staff.
- Coordinate schedules, oversee parent communication, and maintain compliance with state standards.
- Utilize organizational and crisis resolution skills to address emergent situations with calm, solution-oriented action.
Community & Family Outreach Coordinator
Casa De Gracia Church Non-profit
01.2022 - Current
- Developed and implemented community outreach programs to enhance church engagement.
- Coordinated volunteer recruitment and training initiatives to strengthen team capacity.
- Managed logistics for events, ensuring effective execution and participant satisfaction.
- Cultivated partnerships with local organizations to expand resource offerings for the community.
- Coordinate and oversee community outreach and family support programming within the church’s nonprofit childcare and ministry initiative.
• Lead faith-based and social-impact events connecting families to childcare, housing, and mental health resources.
• Engage at-risk families through trauma-informed care, bilingual communication, and culturally sensitive outreach.
• Collaborate with city and nonprofit partners to strengthen community resource networks for immigrant and
low-income populations.
Outreach Volunteer – Local Church Ministry
House of Grace Ministry
01.2022 - Current
- Coordinated outreach programs to engage community members and enhance volunteer participation.
- Developed training materials for new volunteers, ensuring effective onboarding processes.
- Facilitated workshops to educate participants on program goals and community resources.
- Established partnerships with local organizations to expand outreach efforts and resource sharing.
- Conduct faith-based outreach to unsheltered and immigrant populations across the South and West Sides.
- Distribute meals, hygiene kits, and provide bilingual prayer and emotional support through trauma-informed
engagement. - Partner with shelters and community centers for coordinated service delivery.
Shadowing Participant
HOP Team | City of Chicago, IL
12.2024 - 12.2024
- Observed and supported the City of Chicago's Homeless Outreach and Prevention (HOP) team during encampment outreach.
- Gained firsthand insight into unsheltered and immigrant engagement, crisis de-escalation, and coordinated entry systems.
- Strengthened understanding of immigrant resource coordination, trauma-informed response, and city-wide service delivery.
Intact Case Manager
One Hope United
02.2024 - 09.2024
- Provided crisis counseling and strength-based case management to at-risk families, including those experiencing immigration or housing instability.
- Conducted needs assessments and developed service plans targeting housing, employment, and mental health care.
- Referred and advocated for clients across immigration resource providers, shelters, and health agencies.
- Coordinated emergency relocation and housing options for displaced families (evictions, fires, or refugee situations).
- Accompanied clients to court, medical appointments, and service intake visits; documented progress in SACWIS.
Mental Health Specialist / Case Manager
Bobby E. Wright CBHC
11.2023 - 02.2024
- Conducted proactive homeless and immigrant outreach at encampment sites throughout Chicago.
- Built rapport through bilingual engagement and consistent presence with unsheltered and migrant individuals.
- Delivered crisis intervention, psychosocial support, and intake assessments for coordinated entry and vulnerability scoring.
- Supported benefits and immigration-related documentation (Medicaid, SNAP, SSI, ID verification).
- Collaborated with city departments, outreach partners, and housing agencies to secure long-term housing solutions.
Child Welfare Case Manager
Children’s Network of SWFL
10.2022 - 09.2023
- Conducted home visits, safety checks, and case planning for children in state custody.
- Coordinated community referrals and emergency shelter placements for displaced or immigrant families.
- Advocated for trauma-informed, culturally competent services addressing immigration-related family reunification.
- Documented actions in the Florida Safe Families Network (FSFN) system.
Public Health & Community Action Participant
School for International Training, SIT
2018 - 2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with local NGOs addressing women’s empowerment, child labor prevention, and health education.
- Conducted site visits, interviews, and outreach across urban and rural regions.
- Strengthened cross-cultural communication and awareness of global poverty and health inequities.
Education
Master of Social Work - Clinical and Community Practice
Liberty University
Lynchburg, VA12.2025
Bachelor's - Psychology
University of Illinois
Chicago, IL05.2020
Public Health & Community Action
School for International Training
New Delhi, Delhi, IN12.2018
Skills
- Trauma-Informed & Culturally Responsive Care
- Case Management & Service Planning
- Interagency & Cross-System Collaboration
- Housing & Benefits Navigation (DFSS, HMIS)
- Documentation & Field Reporting
- Bilingual (English/Spanish) communication and culturally responsive client engagement
- Crisis intervention, de-escalation, and trauma-informed field response
- Homeless, immigrant, and refugee outreach across diverse community settings
- Comprehensive needs assessment and case coordination for high-risk populations
- Housing, benefits, and behavioral health navigation (DFSS, HMIS, IDHS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shadowing Participant
HOP Team | City of Chicago, IL
12.2024 - 12.2024
Daycare Manager
Tiny Tots Daycare
11.2024 - Current
Intact Case Manager
One Hope United
02.2024 - 09.2024
Mental Health Specialist / Case Manager
Bobby E. Wright CBHC
11.2023 - 02.2024
Child Welfare Case Manager
Children’s Network of SWFL
10.2022 - 09.2023
Community & Family Outreach Coordinator
Casa De Gracia Church Non-profit
01.2022 - Current
Outreach Volunteer – Local Church Ministry
House of Grace Ministry
01.2022 - Current
Bachelor's - Psychology
University of Illinois
Public Health & Community Action
School for International Training
Public Health & Community Action Participant
School for International Training, SIT
2018 - 2020
Master of Social Work - Clinical and Community Practice
Liberty University