Diana Amrom
Jackson Heights
Summary
Healthcare IT professional, well-versed in Epic systems management and implementation. Proven track record of enhancing operational efficiency and system performance, leading to better patient care delivery. Known for a collaborative approach, problem-solving skills, and adaptability in dynamic environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Epic Consultant
NYC Health & Hospitals Corporation- Central Office of Behavioral Health
03.2023 - Current
- Developed strategic initiatives to optimize resource allocation and improve patient care outcomes.
- Analyze business needs and ensure that functional and technical requirements are documented.
- Develop POCs, Project Charters, Project and Business Plans.
- Ensure adherence to protocols, procedures, and project plans.
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Develop a communication strategy and establish a communication plan.
- Serve as an SME for patient safety initiative violence prevention programs to reduce incidents in Behavioral Health Services across all H+H facilities by creating robust reporting, analytical tools, and interfaces.
- Play a significant role in developing policies and procedures for documenting IT use and data analytics.
- Supervise Junior Business Analysts/CMs.
- Provide training and support to end users.
- Worked collaboratively with clinicians to design efficient EMR documentation and reports for different departments
- Define program and project milestones and manage attributes that ensure success, including Risks, Issues/Blockers, Decisions, Assumptions, Constraints, and Dependencies.
- Recommended the most appropriate IT solution(s) after completing a gap analysis between current and desired states.
- Develop and manage best practices and tools for performance improvement plan execution and management. Identify and manage performance-improvement dependencies and critical-path issues.
NYC Health & Hospitals Corporation- Quality Utilization and Risk Management/EPIC reporting team
02.2020 - 03.2023
- Design, develop, and implement EPIC Workbench reports and Dashboards that provide “real-time” data on operational management of Health and Hospital facilities and partner organizations.
- Build Slicer/Dicer reports, Filters, Modules
- Build Workbench Template/SQL Templates
- Supervise Junior Business Analysts
- Provide training and support to end users
- Worked collaboratively with clinicians to design efficient EMR documentation and reports for different department
- Define program and project milestones and manage attributes that ensure success, including Risks, Issues/Blockers, Decisions, Assumptions, Constraints, and Dependencies.
- Recommended the most appropriate IT solution(s) after completing a gap analysis between current and desired states.
- Translated business needs and documented the functional requirements for the proposed system in detail, including any integration and reporting capabilities.
- Conduct slicer/dicer training
Senior Director of Health Care Policy, Planning, and Analysis/Senior Project Manager
NYC Health & Hospitals Corporation- OneCity Health PPS
07.2015 - 02.2020
- Responsible for developing and managing a multi-million dollar Care Management informatics project.
- Design, develop, and implement Scorecard Dashboards that provide “real-time” data on operational management of Health and Hospital facilities and partner organizations.
- Manage databases and conduct analyses and interpretations of financial, clinical, and statistical data for the Delivery System Reform Incentive Payment (DSRIP) Program.
- Supervise business analysts and junior project managers
- Worked collaboratively with clinicians to design efficient EMR documentation and reports for care transformation
- Define program and project milestones and manage attributes that ensure success, including Risks, Issues/Blockers, Decisions, Assumptions, Constraints, and Dependencies.
- Design and facilitate interfaces with outside vendors (e.g., GSIHealth, RHIOs)
- Recommended the most appropriate IT solution(s) after completing a gap analysis between current and desired states.
- Monitored the development and implementation of new and upgraded systems.
- Translated business needs and documented the functional requirements for the proposed system in detail, including any integration and reporting capabilities.
Associate Director – Data Analyses and Communication/Project Manager
NYC Health & Hospitals Corporation- Central Office/Division of Organizational Innovation and Effectiveness
04.2013 - 07.2015
- Served as the principal report writer and analyst for corporate-level reporting and communications and provided technical assistance, training, and consultative services to other central office and facility staff regarding data collection, storage, reporting, and analysis.
- Manage multiple Cross-Departments Projects
- Managed databases and conducted analyses of financial, clinical, and statistical data.
- Responsible for developing, improving, and maintaining high-level metric collection and analysis systems and integrating them with other Health & Hospitals systems.
- Enhanced the organization’s ability to access information by developing and maintaining customer-friendly data sources to support department initiatives and analyses.
Associate Director – Data Management/Quality Management
NYC Health & Hospitals Corporation- KCHC Behavior Health Quality Management
02.2009 - 04.2013
- Designed, developed, and implemented a customized Electronic Audit Tool that coupled simple data collection tasks with robust Quality/Compliance reporting capability.
- Responsible for planning, coordinating, and supervising Behavioral Health Applications.
- Supervised programmers.
- Worked with each Psychiatry Division Director and Administrator to collect data and produce statistics for each Division’s continuous quality improvement indicators and safety projects.
- Supervised conducting workflow analysis and developing clinical system project plans.
Senior Project Manager
NYC Department of Health & Mental Hygiene – Division of Information & Informatics Technology
04.2007 - 02.2009
Director of Clinical Information System
NYC Department of Health & Mental Hygiene – Division of Health Care Access & Improvement
12.2004 - 04.2007
Director of Application Development
Health & Hospitals Corporation - Division of Mental Hygiene/OMIS
09.2002 - 12.2004
Programmer (Level II)
Welfare Research Inc., NY, NY
04.2001 - 09.2002
Education
MBA - Computer Information Systems
Zicklin School of Business Bernard Baruch College NY, NY
06-2010
BBA (Cum Laude) - Computer Information Systems, Minor in Mathematics
Bernard Baruch College NY, NY
06-1999
Skills
- Software Design & Implementation/Integration
- Business Analysis and Requirements Gathering
- Process and Performance Improvement
- Strategic Planning
- Quality Control
- Team Building & Communication
- Project Leadership
- Client Relations
- Epic certification
- Business process improvement
- Clinical workflow optimization
- End-user training
- Epic implementation
Websites
Certification
- Certified Scrum Master
- LEAH Certified
- EPIC Certified: Cogito Fundamentals, Cogito Tools Administration, Clarity Data Module, Caboodle Data Model, Slicer/Dicer Custom Build
Timeline
Epic Consultant
NYC Health & Hospitals Corporation- Central Office of Behavioral Health
03.2023 - Current
NYC Health & Hospitals Corporation- Quality Utilization and Risk Management/EPIC reporting team
02.2020 - 03.2023
Senior Director of Health Care Policy, Planning, and Analysis/Senior Project Manager
NYC Health & Hospitals Corporation- OneCity Health PPS
07.2015 - 02.2020
Associate Director – Data Analyses and Communication/Project Manager
NYC Health & Hospitals Corporation- Central Office/Division of Organizational Innovation and Effectiveness
04.2013 - 07.2015
Associate Director – Data Management/Quality Management
NYC Health & Hospitals Corporation- KCHC Behavior Health Quality Management
02.2009 - 04.2013
Senior Project Manager
NYC Department of Health & Mental Hygiene – Division of Information & Informatics Technology
04.2007 - 02.2009
Director of Clinical Information System
NYC Department of Health & Mental Hygiene – Division of Health Care Access & Improvement
12.2004 - 04.2007
Director of Application Development
Health & Hospitals Corporation - Division of Mental Hygiene/OMIS
09.2002 - 12.2004
Programmer (Level II)
Welfare Research Inc., NY, NY
04.2001 - 09.2002
BBA (Cum Laude) - Computer Information Systems, Minor in Mathematics
Bernard Baruch College NY, NY
MBA - Computer Information Systems
Zicklin School of Business Bernard Baruch College NY, NY