Diana Anderson
Royal Oak,MI
Summary
Dynamic Clinical Coordinator with a proven track record at Michigan Orthopaedic Surgeons, excelling in team leadership and patient privacy standards. Enhanced clinic workflow and reduced wait times through effective scheduling and staff training. Committed to compliance and operational excellence, fostering a collaborative environment that drives team performance and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Clinical Coordinator
Michigan Orthopaedic Surgeons
08.2007 - Current
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed communication between medical staff and patients to ensure accurate information dissemination.
- Supervised clinical staff training programs, enhancing team performance.
- Implemented protocols for patient care, improving compliance with healthcare regulations.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Supervised and managed daily activities of clinical team consisting 54 physicians, nurses, and support staff.
- Enhanced team performance by conducting yearly performance reviews and providing targeted feedback and training.
- Implemented protocols for patient care, improving compliance with healthcare regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented new policies and educated staff on changes.
Company Front Desk Lead
Michigan Orthopaedic Surgeons
02.2020 - 08.2020
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented improved workflows to enhance patient experience and reduce wait times.
- Coordinated communication between medical staff and patients, facilitating timely information exchange.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Handled escalated patient concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Trained locations on new EMR system.
- Traveled to other locations to ensure adequate coverage.
Front Desk Lead
Oakland Orthopaedic Surgeons
06.2007 - 02.2020
- Supervised front desk operations, ensuring exceptional patient service and streamlined check-in processes.
- Trained and mentored staff on best practices for patient interaction and appointment scheduling.
- Implemented efficient systems for managing patient inquiries, enhancing overall office communication.
- Coordinated with medical staff to optimize workflow and improve patient throughput during peak hours.
- Collaborated with management to refine operational policies, aligning them with organizational goals and standards.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for patients.
- Greeted visitors patients upon arrival, offered assistance, and answered questions to build rapport.
- Maintained clean and organized front desk areas to uphold polished company image.
- collected copays and balances.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained a high level of professionalism with patients, ensuring their needs were met in a timely manner.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
Sales Lead
Bath & Body Works
12.2005 - 06.2007
- Hired as seasonal worker.
- Retained after the holidays and made a Sales Lead shortly after.
- Led team to achieve sales targets through effective training and mentorship.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Implemented strategic sales initiatives to enhance customer engagement.
- Trained new employees on product knowledge and customer service best practices.
- Monitored store performance metrics, identifying areas for improvement in operations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts - English/Elementary Education
Western Michigan University
Kalamazoo, MI04-1986
Skills
- Employee scheduling
- Team leadership in clinical settings
- Upholding privacy standards for patients
Timeline
Company Front Desk Lead
Michigan Orthopaedic Surgeons
02.2020 - 08.2020
Clinical Coordinator
Michigan Orthopaedic Surgeons
08.2007 - Current
Front Desk Lead
Oakland Orthopaedic Surgeons
06.2007 - 02.2020
Sales Lead
Bath & Body Works
12.2005 - 06.2007
Bachelor of Arts - English/Elementary Education
Western Michigan University