Nathaniel Estwick

* Efficiently managed a large number of patients daily, assisting them with check-in, check-out, and other general questions.

* Accurately verified insurances from several carriers.

* Assisted in training newer employees.

* Became proficient in navigating and interpreting EMR.

* Communicated any issues occurring in the front of the back of clinic to appropriate channels.

• Greeted members upon arrival to the clinic and ensured a swift check-in and rooming process.
• Collected members' visit fees associated with their appointments.
• Effectively navigated members' electronic medical records to file and retrieve relevant information with no errors or HIPPA violations
• Scheduled members' appointments both in-house and over the phone.

• Provided friendly and excellent customer service.
• Assisted students in selecting the appropriate textbooks for their courses.
• Responded to customer complaints and inquiries to ensure customer satisfaction.
• Supervised the customer service department of my location.
• Trained new employees on the sales floor and cash registers.
• Participated in off-site, company-related events.

• Provided customers with fast, friendly service in the store and over the phone.
• Effectively handled paper, coin, and plastic currency at the register.
• Helped to promote and sell the store's premium membership rewards program.
• Calmly worked in a fast-paced environment.
• Maintained the sales floor so the store was always neat.