Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Andrew

Las Vegas,NV

Summary

Dedicated waitress with over 35 years of experience providing exceptional customer service. Recognized for effectively resolving complaints and maintaining order accuracy, ensuring a pleasant dining experience for all guests.

Overview

15
15
years of professional experience

Work History

Waitress

Aw Shucks
Carmel-by-the-Sea, California
01.2013 - 05.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Took customer orders accurately and communicated with kitchen staff.
  • Maintained cleanliness and organization of tables and dining area.
  • Assisted in training new waitstaff on restaurant procedures.
  • Handled payment processing and managed cash register operations.
  • Collaborated with team members to ensure efficient service flow.
  • Recommended menu items based on customer preferences and dietary needs.
  • Managed customer inquiries and resolved issues promptly during service.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Waitress

Lattitudes
Pacific Grove, California
03.2009 - 09.2013

Education

High School Diploma -

Notre Dame
Salinas, CA
06-1984

Skills

  • Customer service
  • Order accuracy
  • Payment processing
  • Team collaboration
  • Food safety compliance
  • Menu knowledge
  • Complaint resolution
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Employee training
  • Food presentation
  • Food handling safety
  • Point of sale (POS) system operations
  • Table bussing
  • Accurate money handling
  • Upselling techniques
  • Cleanliness

Timeline

Waitress

Aw Shucks
01.2013 - 05.2024

Waitress

Lattitudes
03.2009 - 09.2013

High School Diploma -

Notre Dame
Diana Andrew