Diana Armendariz
Brighton,CO
Summary
Experienced Medical Assistant with a strong background in managing both administrative and clinical responsibilities to enhance patient satisfaction. Proficient in medical registration processes, ensuring efficient client processing. Recognized for delivering high-quality healthcare and exceptional customer service through compassionate collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Concentra Urgent Care
Denver, CO
07.2024 - Current
- Greet patients warmly in person or over the phone, verifying their information, medical history, and purpose of visit to ensure smooth appointments
- Prepare for examinations by escorting them to exam rooms, conducting preliminary physical assessments (blood pressure, weight, temperature), and providing accurate summaries for the healthcare provider
- Maintain confidentiality and safeguard medical records by following HIPAA guidelines, completing diagnostic and procedure coding, and managing secure documentation practices
- Educate and counsel by communicating physician orders, providing pre-and post-surgery instructions, answering questions, and delivering information on medications and diet plans
- Coordinate surgical procedures by scheduling with surgical centers, verifying readiness, and preparing pre-admission and consent forms, ensuring all necessary details are in place
- Ensure the clinic runs smoothly by managing inventory, maintaining medical equipment, troubleshooting issues, and coordinating repairs as needed to avoid disruptions
- Enhance practice operations by accurately recording billing information, completing insurance forms, responding to third-party inquiries, and adhering to legal and regulatory standards
- Stay updated on best practices and healthcare trends by participating in educational opportunities and actively engaging in professional networks
Primary Care/Pediatrics Medical Assistant
Kaiser Permanente
Lafayette, CO
01.2024 - 07.2024
- Delivered high-quality patient care in a fast-paced environment, including administering injections, conducting phlebotomy, and performing EKGs, bladder scans, and pap smears
- Managed the Vaccines for Children (VFC) program, maintaining compliance with regulations, and assisted with federal drug screening procedures
- Collaborated in daily care team huddles for pre-visit planning to assess lab work requirements, chronic care needs, and preventive screenings based on patient diagnosis
- Performed venipuncture and blood draws using vacutainer tubes, syringes, and butterfly needles, ensuring accurate specimen processing and documentation in electronic health records (EHR)
- Responded to patient inquiries, maintained a clean and organized work environment, and ensured compliance with regulatory agencies while upholding strict confidentiality of medical records and data
Primary Medical Assistant
Kids First Health Care
Commerce City
01.2021 - 01.2024
- Delivered comprehensive pediatric patient care, including conducting diagnostic procedures such as vitals, blood draws, and bladder scans, and assisting with minor procedures and COVID testing
- Oversaw insurance reporting, medical record management, and smooth coordination for hospital admissions and lab services
- Supported health examinations and prepared medical equipment, including sanitizing treatment areas and generating administrative documents such as memos, letters, and forms
- Administered financial operations, handling accounts payable and receivable and maintaining detailed financial records for the practice
Medical Assistant/COVID-19 Tester
Mako Medical Laboratories
Denver, Colorado
09.2020 - 01.2021
- Executed accurate laboratory tests and processed specimens efficiently.
- Adhered to site standards and procedures for nasal swabbing.
- Facilitated patient registration through effective communication and support.
- Maintained compliance with HIPAA regulations and proper use of PPE.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Provided clear instructions to patients regarding testing procedures and next steps.
Cashier/Seasonal
Target
El Paso, TX
11.2019 - 01.2020
- Processed customer transactions efficiently using POS systems.
- Ensured accurate cash handling and balanced cash registers daily.
- Assisted customers with product inquiries, enhancing service quality.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Representative/Quality Control
Dish Network Corp
El Paso, TX
01.2012 - 01.2018
- Resolved customer inquiries and complaints through multiple communication channels, enhancing overall customer satisfaction.
- Trained new team members on company policies, procedures, and effective customer service techniques.
- Streamlined ticketing processes to improve response times for customer support requests.
- Collaborated with cross-functional teams to address recurring technical issues and implement solutions.
Medical Assistant
Rocky Mountain Pediatric
Aurora, Colorado
02.2005 - 12.2008
- Assisted physicians with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Coordinated patient appointments and managed scheduling efficiently.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Administered medications and performed basic laboratory tests as directed.
- Educated patients on treatment plans and follow-up care instructions.
- Collaborated with healthcare team to provide quality patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
Education
Medical Assistant Diploma - Medical Assistant
Concorde Career College
Aurora, CO04.2005
Skills
- Medical assistant skills
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Patient care and support
- Vital signs assessment
- Medical record management
- Appointment scheduling
- Sterilization and infection control
- Effective communication
- Medical coding and billing
- Empathy and patience
- Time management strategies
- Problem solving techniques
- Vital sign monitoring
- EMR / EHR
- Patient-focused care
- Reliable team player
- Procedure assistance
- Compassionate
- Immunization administration
- Specimens collection and processing
- Compassionate caregiver
- Patient flow management
- Fluent in languages
- Trustworthy companion
- OB/GYN procedures
- Companionship and emotional support
- Antigen testing
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- Phlebotomy
- CPR
- Phlebotomy techniques
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Complex Problem-solving
- Specimen labeling
Certification
- CPR Certified
- Blood Draws
- COVID Testing
- Minor Procedures
- Phlebotomy
- EKG
- Bladder Scanner
- Pap Smears
- Federal Drug Screen
LANGUAGES
Spanish: Fluent
English: Fluent
Timeline
Medical Assistant
Concentra Urgent Care
07.2024 - Current
Primary Care/Pediatrics Medical Assistant
Kaiser Permanente
01.2024 - 07.2024
Primary Medical Assistant
Kids First Health Care
01.2021 - 01.2024
Medical Assistant/COVID-19 Tester
Mako Medical Laboratories
09.2020 - 01.2021
Cashier/Seasonal
Target
11.2019 - 01.2020
Customer Service Representative/Quality Control
Dish Network Corp
01.2012 - 01.2018
Medical Assistant
Rocky Mountain Pediatric
02.2005 - 12.2008
Medical Assistant Diploma - Medical Assistant
Concorde Career College