Diana Arneson
Lakewood,CA
Summary
Dedicated, hospitality-driven professional with expertise in guest relations and operational efficiency. Proven ability to manage high-traffic environments, ensuring seamless service, and optimal dining experiences. Highly collaborative, and skilled in multitasking, adept at prioritizing tasks to enhance customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Dave and Busters
Long Beach
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Server at Descanso Beach Club
Catalina Island Company
Catalina Island
05.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Checked guests' identification before serving alcoholic beverages
- Ability to work under pressure, capable of remaining calm and focused during busy periods, delivering prompt and efficient service even during peak hours
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Banquet Server
Catalina Island Company
Catalina Island
07.2021 - 08.2024
- Served appetizers, delivered entrees, and refilled beverages for over 100 banquet guests
- Maintained flexible work schedule to meet event needs
- Supervised restocking of the salad bar and buffet for lunch and dinner service
- Maintained event cleanliness during service by promptly clearing dishes after each course
Barista
Catalina Brew House
Catalina Island
10.2022 - 05.2023
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Front Desk Receptionist
Island Spa Catalina
Catalina Island
07.2021 - 10.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Used internal software to process reservations, check-ins, and check-outs
Sales Associate
Three Palms Avalon Arcade
Catalina Island
06.2019 - 07.2021
- Greeted customers and helped with product questions, selections and purchases
- Used POS system to process sales, returns, online orders and gift card activations
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Issued receipts and processed refunds, credits or exchanges
- Trained new associates on cash register operations, conducting customer transactions and balancing drawers
- Opened and closed the store independently and prepared a nightly bank drop for the manager
Restaurant Hostess
Blue Water Grill
Catalina Island
06.2018 - 12.2018
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and bussers with keeping the dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collected information from arriving customers to seat groups or place them on waitlist
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Education
Marketing Management - Research
Orange Coast College
Costa Mesa01.2025
Diploma -
Avalon High School
Catalina Island06.2021
Skills
- Guest interaction and problem resolution
- Tray assembly and delivery
- Reservation Management
- Customer Service
- Effective customer upselling
- Team Player
- Clear Communication
- Prioritizing Calls
- Hospitality
- Accommodation
- Effective communication
Certification
- Entry Level Marketing
Languages
Spanish
Limited
Timeline
Server
Dave and Busters
12.2023 - Current
Server at Descanso Beach Club
Catalina Island Company
05.2023 - 08.2024
Barista
Catalina Brew House
10.2022 - 05.2023
Banquet Server
Catalina Island Company
07.2021 - 08.2024
Front Desk Receptionist
Island Spa Catalina
07.2021 - 10.2022
Sales Associate
Three Palms Avalon Arcade
06.2019 - 07.2021
Restaurant Hostess
Blue Water Grill
06.2018 - 12.2018
Marketing Management - Research
Orange Coast College
Diploma -
Avalon High School
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