Joel Mason
Springfield,MO
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Server
Redhead Lakeside Bar & Grill
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Door-to-Door Salesman
Brightspeed
02.2023 - 05.2023
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Utilized persuasive sales techniques to convert leads into sales.
Afterschool Caretaker
YMCA Of Springfield
09.2022 - 12.2022
- Planned, prepared, and served meals and snacks to kids.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Developed relational skills used to calm down kids who would act out.
Maintenance Worker
Treetop Village
04.2021 - 05.2022
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Lifeguard
Big Surf Waterpark
05.2019 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Retail Salesman
Big Thunder Marina
04.2020 - 05.2020
- Helped customers complete purchases and locate items.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Arts - Marketing - Professional Sales
Missouri State University
Springfield, MO05.2025
Associate of Arts - Business
Ozarks Technical Community College
Springfield, MO05.2023
High School Diploma -
Camdenton High School
Camdenton, MO05.2021
Skills
- Sales Expertise
- Cool Under Pressure
- Natural Leadership
- Hospitality Service Expertise
- Food Sales and Promotion
- Conflict and Complaint Resolution
- Guest Satisfaction
- Suggestive Selling
- Customer Service and Rapport
- Workflow Coordination
- Item Promotion
- Server Improvements
- Service Quality
- Client Needs Assessment
- Preparing Proposals
- Advertising Techniques
- Effective Customer Communication
- Product Knowledge
- Sales Proficiency
- Problem Detection and Resolution
- Team Collaboration
- People Skills
- Problem Resolution
- Public Interaction
Timeline
Server
Redhead Lakeside Bar & Grill
03.2023 - Current
Door-to-Door Salesman
Brightspeed
02.2023 - 05.2023
Afterschool Caretaker
YMCA Of Springfield
09.2022 - 12.2022
Maintenance Worker
Treetop Village
04.2021 - 05.2022
Retail Salesman
Big Thunder Marina
04.2020 - 05.2020
Lifeguard
Big Surf Waterpark
05.2019 - 08.2020
Bachelor of Arts - Marketing - Professional Sales
Missouri State University
Associate of Arts - Business
Ozarks Technical Community College
High School Diploma -
Camdenton High School
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