Diana Aroutiounova

• Created and maintained reports, documents and presentations to assist with sales and administrative support.
• Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Performed research to collect and record industry data.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build lasting rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care through product knowledge and developed customer trust.
• Solved customer challenges by offering relevant products and services.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Attended monthly sales meetings and quarterly sales trainings.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Achieved or exceeded company-defined sales quotas.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Developed, maintained and utilized diverse client base.

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• Monitored supply levels at counter and in stock room and maintained customer areas to meet typical demands.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Assisted in curating beverages and food items for seasonal and permanent sales options.
• Controlled line and crowd with quick, efficient service.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Recommended items to customers based on product knowledge and each individuals' consumption needs.
• Used POS system to accurately enter orders and process payments.
• Created customer retention and loyalty by advertising loyalty program and signing up customers.
• Assisted with procurement process to supply and stock the store for our customers' needs.