Diana Arrecha Amu
Apopka
Summary
Dynamic professional with a proven track record at Nayarit Mexican Restaurant, excelling in guest management and customer engagement. Adept at menu presentation and order coordination, I consistently enhanced customer satisfaction while maintaining high operational efficiency. My strong communication skills and attention to detail drive successful team collaboration and service excellence.
Overview
10
10
years of professional experience
Work History
Hostess/Waitress
Nayarit Mexican Restaurant
Charllotte
06.2023 - 01.2025
- Greeted guests promptly upon arrival with a welcoming and professional demeanor.
- Escorted guests to tables and presented menus and highlighted daily specials and signature restaurant dishes, or drink offerings.
- Managed peak-hour customer arrivals, ensuring accurate wait time estimates for guests.
- Excelled at managing guest flow, delivering attentive service, and contributing to team-based operations that kept the restaurant running smoothly.
- Balanced hospitality with efficiency to enhance team-driven customer service.
- Coordinated with kitchen teammates to track order status and ensure timely delivery of food and beverages.
- Monitored tables throughout dining experience—refilled drinks, responded to requests, and resolved issues promptly.
Student/Mother
Columbo Americano College
10.2022 - 02.2023
- Attended English classes six times per week while providing daily care for my daughter.
- Assisted in creating engaging lesson plans for diverse student groups.
- Collaborated with faculty to organize educational events and workshops.
- Conducted research to support curriculum development and instructional strategies.
Warehouse Associate / Fulfillment Specialist
Chiper Merchandise Fulfillment Center
Cali
03.2022 - 08.2022
- Delivered detail-driven order picking, packing, and shipping for up to 250 orders per shift, consistently reducing errors and driving reliable on-time customer deliveries.
- Verified inventory accuracy and conducted quality inspections for 150–250 orders per shift, ensuring quality standards prior to shipment.
- Collaborated with warehouse teammates and supervisors to meet daily productivity and delivery targets, contributing to achievement of department KPIs and on-time shipments.
- Maintained organized workstations and followed warehouse SOPs and safety procedures, sustaining a safe work environment and ensuring timely fulfillment of high-volume shipping targets.
Bank Customer Representative
Unisono Bank
Bogotá
01.2015 - 01.2021
- Resolved customer inquiries and service issues regarding account transactions and services, achieving resolution for over 90% of concerns during initial interactions and ensuring high customer satisfaction.
- Delivered customer account support in regulated banking environment, managing sensitive financial personal and business data while assisting 50+ customers daily with deposits, withdrawals, and account maintenance requests per institutional policies and compliance standards.
- Verified customer identity and documentation in alignment with KYC requirements, reviewing 40–60 customer records daily and maintaining 100% compliance with internal banking verification procedures.
Education
English Language Studies - English Language
Columbo Americano College
Bogota, Colomiba02-2023
Skills
- Order coordination
- Guest management
- Menu knowledge
- Customer engagement
- Dining area maintenance
- Conflict resolution
- Customer relationship management
Timeline
Hostess/Waitress
Nayarit Mexican Restaurant
06.2023 - 01.2025
Student/Mother
Columbo Americano College
10.2022 - 02.2023
Warehouse Associate / Fulfillment Specialist
Chiper Merchandise Fulfillment Center
03.2022 - 08.2022
Bank Customer Representative
Unisono Bank
01.2015 - 01.2021
English Language Studies - English Language
Columbo Americano College