Diana Arroyo
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling in high-volume retail and food service establishments. Proven ability to enhance customer loyalty and retention while training new staff. Bilingual in English and Spanish, skilled in POS systems and inventory management, consistently achieving sales targets through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Cashier Lead
Bath and Body Works, Limited Brands
05.2022 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Barista
Starbucks
08.2022 - 05.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained store cleanliness, stocked inventory, and followed safety protocols
- Listened to customer requests and created personalized, beverages.
- Worked collaboratively with team members to meet service goals.
Administrative Assistant
Holy Innocents Roman Catholic Church
08.2018 - 03.2020
- Answered multi-line phone calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Provided courteous front desk service to parishioners and visitors.
Education
Bachelor of Arts - Theatre Studies
Susquehanna University
Selinsgrove, PA05-2024
Skills
- Customer service and communication in both English and Spanish
- Cash handling expertise
- POS system handling
- Sales target achievement
- Opening and closing duties
- Inventory management and stocking
Timeline
Barista
Starbucks
08.2022 - 05.2024
Cashier Lead
Bath and Body Works, Limited Brands
05.2022 - Current
Administrative Assistant
Holy Innocents Roman Catholic Church
08.2018 - 03.2020
Bachelor of Arts - Theatre Studies
Susquehanna University
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