Shannon Theiling
Deer Park
Summary
Dynamic sales associate with a proven track record at Bath & Body Works, excelling in relationship selling and exceptional customer service. Skilled in promotional support and sales strategies, I consistently enhanced customer loyalty and retention while effectively managing high-stress situations. Outgoing and dedicated, I thrive in delivering memorable customer experiences.
Overview
8
8
years of professional experience
Work History
Cashier Lead
Bath & Body Works
09.2019 - Current
- Engaged with customers to effectively build rapport, loyalty and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about pricing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased customer loyalty and retention.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Oshkosh
08.2017 - 01.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Petsmart
02.2019 - 11.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Deer Park High School
Deer Park, NYSkills
- Promotional support
- Written and oral communication skills
- B2B sales and customer service
- Relationship selling
- Sales strategies
- Outgoing personality
- Sales pipeline management
- Exceptional customer service
- Customer service
Languages
French
Native or Bilingual
Dutch
Limited Working
German
Elementary
Timeline
Cashier Lead
Bath & Body Works
09.2019 - Current
Sales Associate
Petsmart
02.2019 - 11.2019
Sales Associate
Oshkosh
08.2017 - 01.2020
High School Diploma -
Deer Park High School