Katherine Ayala
Dudley,NC
Summary
5-plus year customer service professional with a proven track record of engaging thoroughly with customers and positively reinforcing good work ethic. Completed high school with a strong GPA, maintains a current EMT certification alongside CPR, as well as a recent TIMS certification as well. Head-strong, hard-working, passionate, and thriving woman with a dedication to God, family, and the truth. Effective communicator and collaborator with a passion for learning new things, trying again, and helping others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Dollar General
08.2023 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
EMT-B
MEDEX MEDICAL TRANSPORT SERVICES, INC
04.2023 - 08.2023
- Handling patient care, such as taking basic vitals, obtaining patient history with fluent communication skills, and maintaining good relationship with patients that would be transported more than once.
- Maintaining communication with dispatch about sudden changes or the need for help in certain situations, such as "lift assist" and "canceling transfers"
- Working alongside different types of people week to week, learning to adapt to different personalities and communicate effectively to have a smooth task performed
- Driving long distances for particular transports, learning to effectively utilize time slots to provide the most effective care in both patients and work environment
- Working in a fast-paced environment that caters to the patient and their needs first.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Customer Service Representative
ECG FOODS LLC
06.2019 - 01.2022
- Handling customer communications in regards to a multitude of tasks:
- Holding a positive attitude when it came to any type of customer, always being willing to communicate and give good service.
- Working with co-workers who, at times, may not have held the same work standard but choosing to support others and attempt to make each task a group effort to help everyone.
- Cleaning store utilizing different types of chemicals and substances, knowing how to manage each one safely and carefully.
- Greeting customers with a smile and appropriate words for the time of day, always being willing to help in any situation, even if it meant searching for someone more appropriate for the task.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
EMT-B Certification - Emergency Services
Wayne Community College
Goldsboro12.2021
High School Diploma -
Spring Creek High School
Indian Springs, Seven Springs, NC01.2020
Skills
- Product Location
- Credits and Refunds
- Report Generation
- Price Identification
- Organizational Effectiveness
- Equipment Inspection and Testing
- Documentation
- Logical Reasoning
- Promotional Support
- Microsoft Word
- Prioritization
Certification
Skills Spanish (Native Speaker) - 10+ years
CPR - 1 year
BLS - 2 years
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Dollar General
08.2023 - Current
EMT-B
MEDEX MEDICAL TRANSPORT SERVICES, INC
04.2023 - 08.2023
Customer Service Representative
ECG FOODS LLC
06.2019 - 01.2022
EMT-B Certification - Emergency Services
Wayne Community College
High School Diploma -
Spring Creek High School
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