Katrisha Leano
Scranton ,PA
Summary
Motivated Cashier Team Lead with 20+ years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Giant’s
02.2023 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
UPS
Lyneer Staffing
07.2018 - 12.2022
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Read plans, instructions or specifications to determine work activities.
- Participated in training sessions to enhance skills and knowledge.
Shipment Leader
L & R Distributor
05.2016 - 11.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
Paralegal
TCI
New York, NYYes - Alcohol Service in Sales
Pennsylvania Liquor Control Board
Scranton, PA05.2023
GED - General Studies
Glenmont Job Corp
Glenmont, NY01.1994
Skills
- Product Location
- Signage Updates
- Advising and Coaching
- Merchandising Guidelines
- Inventory Audits
- Hospitality and Accommodation
- Report Generation
- Employee Scheduling
- Team Contribution
- Staff Assignments
- Product Restocking
- Money Handling
- POS Transactions
- Recordkeeping Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cashier Team Lead
Giant’s
02.2023 - Current
UPS
Lyneer Staffing
07.2018 - 12.2022
Shipment Leader
L & R Distributor
05.2016 - 11.2017
Paralegal
TCI
Yes - Alcohol Service in Sales
Pennsylvania Liquor Control Board
GED - General Studies
Glenmont Job Corp
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